Bilingual Inside Sales Representative - Mississauga, Canada - Tsubaki of Canada Ltd.

Tsubaki of Canada Ltd.

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Summary:

Overview:

Reporting to the Director of Inside Sales the primary role of the Inside Sales Representative (ISR) is to position Tsubaki as the service leader by:

Exceeding customer expectations
Providing professional pointofservice contacts
Following through on all customer requests including but not limited to:
Quotes
Order Acknowledgements
Followups and Escalations
Actively participating in continuous improvement initiatives
Effectively managing priorities, deadlines, and achieving response time objectives
Contributing to a positive culture
Duties and responsibilities may change as required

Essential Duties and Responsibilities:

The ability to work well with all departments within the company, internal and external customers.
Proactively probe for target information
Work alongside District Sales Managers in order to help tend to all customers' needs.
Achieve department Quality Key Performance Indicator Errors Per Thousand (EPT)
Adhere to Costestimating tools to improve the accuracy and efficiency of the costestimating process
Analyze and price out drawings, renderings, and other documentation ensuring accuracy, profitability and time sensitivity are the highest priority.
Ensure the highest level of attention to detail when undertaking any task
Ensuring a high level of professionalism is adhered to when communicating with customers (external and internal)
Ensure there is always written documentation when following through with verbal communication
Achieve department Key Performance Indicators (KPI), Quote Response Time (QRT), Average Daily Orders, Average Daily Calls, Open Message & Categorization Rate
Ability to take control of a situation, gather all pertinent information and communicate with other departments in order to have the customers' requirements adhered to in a highpaced fashion
Follow up on outstanding requests in a timely manner
Provide immediate service to DSM's by keeping a clear line of communication between ISR
DSM at all times

Education/Experience:

College diploma or 3 years of relevant Inside Sales or Customer Service experience.

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_ Fluent in both Canadian English and Quebecois French_:

Commercial or business math ability to calculate ratio's, discounts, margin, etc.
Mechanical aptitude & technical acuity
Drawing interpretation and/or blueprint reading
Ability to analyze opportunities and offer appropriate technical & commercial solutions and/or alternatives.
High attention to detail and excellent documentation skills
Ability to handle multiple tasks and prioritize tasks, ensuring that all tasks are completed on time.
Ability to maintain a calm professional and confident phone manner.

About Tsubaki of Canada Ltd
:

Since 1973, the Canadian market has trusted Tsubaki of Canada Limited, a division of Japan's Tsubakimoto Chain Co., to keep it moving smoothly.

We cover the country's needs from our Mississauga, Ontario-based head office and production/distribution facility, and our warehouse facility in Edmonton, Alberta.

Tsubaki is undertaking a significant modernization as well, by adding CNC equipment, to improve our manufacturing capabilities in British Columbia.