Dining Room Host/hostess - Elmira, Canada - AgeCare

AgeCare

Verified Company

Elmira, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Value Based Work

All positions must work demonstrating AgeCare's values of Trust, Respect, Quality and Teamwork.

AgeCare is committed to providing a respectful environment, and we believe that when we work together and live our values, we honour our rights and responsibilities.

Core Outcomes

Food Services:
Meet high level service standards and presentation standards:

Performs meal service as required relating to beverage and meal service, plating of food, clearing, and cleaning of dining rooms etc. Plates and serves meals.
Under direct supervision of the Food and Nutrition Manager, the Dining Room Host/ Hostess performs basic routine duties of food preparation and delivery as directed.
Proper setting of resident tables including condiments as required.
Must always use safe work procedures and comply with safety rules and regulations.
Provides attentive and appropriate care and consideration of resident, family, and visitor requests.
Performing other related duties as required (e.g. Temperature / Food / Waste / Dish audits etc.)
Appropriately directs to the Food and Nutrition Manager any matters that may require corrective action.
May be responsible for dishwasher in serveries.
Portions, plates, and serves meals and food items in a manner that is visually appealing.
Provides attentive and appropriate interaction and consideration with residents, families and visitors clearing and cleaning of trays, dining rooms and or other eating areas with a focus on maintaining a healthy and clean environment.

Food and Equipment Safety:

Maintain sanitation processes and general area cleanliness:

A clear understanding and practice of safe food handling and sanitation practices as specified through AgeCare policies and procedures is required.
This position is responsible for maintenance of specific product inventory levels and replenishes as required and directed.
Responsible for the setting, clearing, cleaning, and sanitizing of resident dining and service areas.
Sanitation of food delivery tools and equipment (e.g. steam well etc.) with a clear focus on resident satisfaction is required.
Attends mandatory training and department meetings.

Resident and Employee Safety:
support a culture of safety in the workplace for residents, visitors, and employees:

Perform all duties in a manner in which resident safety is the focus & promote a culture of safety.
Report any unsafe activities that may cause harm or injury to a resident or employee.
Educate other coworkers/colleagues on proper safety techniques; observe and correct any unsafe behavior demonstrated by the residents.

Bistro Specific Tasks:
When assigned to the Bistro there are additional tasks as listed below:

Responsible for using the dishwasher in the Bistro.
Assist in maintaining inventory of supplies, unpack and store supplies and ensure areas are properly stocked and records are kept of quantities used.
Package food for takeout where permitted.
Pours and presents beverages, using equipment to prepare hot beverages, where available serve alcohol following legal requirements.
In locations with fee for service options, accepts cash and credit card payments, and presents receipts.
Greet residents and other patrons, present menu options and other food and beverage choices, answer questions regarding options and take orders; manage unusual requests in consultation with the Food and Nutrition Manager.

Qualifications:

Education & Experience

High school diploma or equivalent is preferred.
Minimum Grade 10 is required.
Safe Food Handling is required, and for some positions, Safe Serve.
Formal training or equivalent on the job experience is preferred.
Experience with food service equipment (juice dispenser, dish machine, steam tables etc.)

Skills, Knowledge, and Abilities

Minimum 18 years of age is preferred and required when serving alcohol.
Must be fluent in English, both orally and in writing.
Must be able to follow direction and have a willingness to learn.
Must enjoy working with the elderly.
Must be capable of routine work with mínimal supervision.
Possess strong leadership ability and the willingness to work in collaboration with others.
Excellent communication skills and interpersonal skills interacting with residents, families, volunteers, and staff.
Able to be flexible and adapt easily to changes in schedule, work assignments and environment.
Have a positive attitude, be empathetic and motivated.
Demonstrates a caring, empathetic attitude in a professional and mature manner.
Ability to manage stressful situations in the workplace.

Physical Demands