Quality Assurance Administrator - Brampton, Canada - Coca-Cola Canada Bottling Limited

Coca-Cola Canada Bottling Limited

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Facility Location

Brampton

Work Location

Brampton

, ON

Posting Locations

Brampton

, ON; Montreal, QC; Toronto (GTA), ON

Department - Business Process Team

Job Function - Customer Care and Inside Sales

Employee Type - Regular Employee FT Salaried

Shift/Hours

-
About Us:

**_
Proudly Canadian and Independently Owned, We are Coke Canada._**Coke Canada Bottling is Canada's premier bottling company.

We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centres, and five production facilities nationwide.

We have a 120-year heritage of manufacturing, marketing, selling, and distributing the major branded ready-to-drink products Canadians love.

We pride ourselves on building diverse and sustainable relationships with our customers,consumers, stakeholders, and communities through our shared values: lead with anentrepreneurial mindset, collaboration, integrity, accountability, quality and safety.

Our brands include:

Coca-Cola, Diet Coke, Coca-Cola Zero Sugar, Coca-Cola Life, Sprite,Fanta, Barq's, NESTEA, POWERADE, Minute Maid, DASANI and vitaminwater; and our partner brands: Canada Dry, Monster Energy, and A&W.

About This Opportunity:

This is a hybrid position, 2 days in office, 3 days working form home.

Responsibilities:

Trend reporting to identify best practices or areas of development and making recommendations to Leadership on ways to improve the quality model
Support the development of contact centre associates by providing feedback directly (virtually or in person) or through supervisors on various processes and procedures
Performs administrative duties such as report generation and analysis
Attend and participate in agent team meetings as requested
Coordinate and facilitate quality calibration sessions and QA clinics
Help with issue resolution by conducting research and directly responding to customers, supervisors, Inside Sales or Support teams, management, and Business Unit field teams.
Supports leadership in achieving department goals related to service level, adherence, after call work, and quality
Supports special projects as required

Qualifications:

2 years customer service experience
Proven ability to communicate persuasively, effectively and in a professional manner
Proven ability to communicate effectively both verbally and in writing
Demonstrated ability to provide outstanding customer service
Demonstrated ability to successfully work independently and in a team environment
Demonstrated ability to problemsolve and provide viable solutions based on customer needs and company objectives
Strong attention to detail and time management skills
Demonstrated ability to understand policies/guidelines and use them as intended
Displays excellent time management skills and a proven ability to multitask.
Demonstrates flexibility and takes the initiative when appropriate.
Demonstrates ability to use good judgment and make decisions quickly.
Strong attention to detail and listening skills
Willingness to acquire knowledge on new technologies/process to solve quality problems.
Must be fluent in English

- both written and oral, French is an asset

Important:

Coca-Cola Canada Bottling Limited (CCCBL) is committed to creating a diverse and inclusive workforce. We have a number of programs and policies in place to support this goal.
For individuals with disabilities, accommodations are available upon request. Should you require an accommodation, please contact our Talent Acquisition Services team by calling
CCCBL requires applicants to undergo a background verification process prior to commencing employment with the company. Employment with CCCBL is contingent on the satisfactory completion of a pre-employment background check.