Associate, Process Manager - Toronto, Canada - Capital One

Capital One

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

161 Bay Street , Canada, Toronto,Toronto, Ontario,

Associate, Process Manager - New Grad (Full Time), Winter 2024

Our Capital One Process Management Team.
Yes, we're a credit card company. But we're more than that too. We're driven by what our customers want, and how to make their lives simpler.

We're always looking for creative ways to offer digital solutions that make sense for our customers.

With your help, we'll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.

Working with us
How do we do things at Capital One Canada? We listen — to our people, and to our customers. We change with the times and have adopted a hybrid model.

A hybrid working model is one that creates the opportunity to match the work that we do to the environment that best supports that work.

Associates are expected to spend 2-3 days per week in office, preferably between Tuesday, Wednesday and Thursday to help create a vibrant in-person experience.

We recognize that everyone has a unique working pattern so we're open to discussing flexible working arrangements that will best accommodate you.

At Capital One we're committed to diversity, inclusion and belonging.

We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates.

Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.

We're focused on helping associates live well—physically, financially and emotionally.

When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents.

We've designed our benefits program to be flexible, comprehensive and consistent across our organization.

From health and fitness center discounts, to training and professional development programs—and much more—you'll discover that Capital One is committed to helping you live your best life.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities.

Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp.

(COPSSC).

A day in the life of a Capital One Process Manager

As a new Process Manager, you'll join the Process Manager Development Program (PMDP), which takes place over your first year with us and involves hands-on training, implementing Lean/Green Belt methodologies across two projects and presenting your work to senior leaders.

You'll also get to join fun social networking events and connect with other Process Managers across the business.

Our Process Managers are deployed across all areas of the business - Fraud, Customer Acquisitions, Payments and more - and have a huge impact on ensuring we are consistently keeping our customer promises and solving complex problems to help make us more efficient.

You're guaranteed to be part of a smart, talented team of people responsible for creating and enhancing processes that aim to deliver excellence to your customers in every interaction.

Process Managers also obsess about understanding how things work - that means mapping out business processes, understanding and mitigating business risks and ensuring we have the right controls and solutions in place - and then making them better.

We work in agile, cross-functional teams so you'll also have the opportunity to learn from other job families like Data Science, Business Analytics and Product Management too.

Check out our Virtual Job Description

Be ready to join a community with some of the most talented people you've ever met, who see the customer first, and want to use their skills to make a difference.

And, as a founder-led company, we're inspired to make, break, and do good. So, let's create something great together.

Want to learn more? Check out life at Capital One

Responsibilities:

Manage delivery of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers
Leverage your process knowledge and stakeholder collaboration to measurably improve outcomes be helping to launch exciting projects such as; new product, digital features, automation and digital transformation
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