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    Appointment Coordinator - Richmond, Canada - OpenRoad Auto Group

    OpenRoad Auto Group
    OpenRoad Auto Group Richmond, Canada

    1 week ago

    Default job background
    Full time
    Description

    The new Porsche Centre Richmond is a state-of-the-art facility designed to meet the needs of Porsche customers. Driven by the desire to exceed customer expectations, our goal is to provide an extraordinary and memorable Porsche experience like no other for the years to come.

    Porsche Centre Richmond is seeking a Full-Time Appointment Coordinator to join our growing team.

    If you are looking for an exciting opportunity to build a team of passionate automotive professionals to represent the Porsche brand, then apply to grow with us

    Porsche Centre Richmond offers:

  • Opportunities for Career Advancement
  • Comprehensive healthcare benefits package
  • Discounted vehicle purchase program
  • Associate perks program
  • Fun & Inclusive Culture

    • ROLE & RESPONSIBILITIES:

  • Handling customer calls regarding appointment cycle and ensuring all service appointments are scheduled when due.
  • Review unconfirmed appointments in the system and contact customers to confirm several days prior to the scheduled appointment date.
  • Contact customers to make them aware of outstanding recalls or campaigns and book the required appointments.
  • Contact customers who are due for maintenance to book appointments.
  • Offer alternative dates and/or times and book new appointments into the system when the customer is unavailable for the scheduled appointment.
  • Monitor incoming e-mail appointments and book as necessary.
  • Conduct follow-ups with service customers shortly after their service or repair, along with determining and documenting the quality of their visit.
  • Take note of all customer comments and feedback and forward it to the Service Manager.
  • Update customer information on file.
  • Collaborate with the Service Advisor on the overall Customer Service experience.
  • Reserve alternate transportation for the clients, such as loaner vehicles, rentals, Valet, etc...
  • Report all and any customer complaints to Service Manager.
  • Attend meetings and training as required.
  • Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
  • This position will be expected to perform other duties as assigned by management.
  • Porsche Centre Richmond reserves the right to modify this job description as business needs require.

    • KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • 2 years of experience in customer relations, preferably in the Automotive industry.
  • Strong organizational and people skills.
  • Some knowledge of automotive equipment parts and accessories.
  • Good computer skills and ability to maintain records using a computerized appointment system.
  • Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
  • Ability to make sound decisions in a manner consistent with the essential job functions.
  • Ability to work constructively with members from all departments within the dealership.
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