Application Support Analyst - Mississauga, Canada - Citi

Citi

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description

About Citi:

Citi has 12,000 offices in 140 countries around the globe.

We have been around for nearly two centuries and over that time, have cultivated the world's largest financial services network.

Today, Citi is built on the experience of 300,000 employees. Citi is deeply embedded in the financial services sector and is represented in nearly every asset-class.

Citi's Institutional Clients Group, Global Consumer Banking, International Personal Bank, Citi Global Wealth Management and Citi Private Bank are all leaders in their respective fields, contributing significantly to Citi's performance.

Background:

Strong focus on communication and technical skills, system stability, quality and functionality against user expectations, problem management and resolution, including issue documentation, root cause analysis and trend analysis.

Ensure all processes and procedures are being followed at all times to comply with audit and regulatory requirements.

Key Responsibilities:

Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk. Applications include Calc engines, Aggregation/Processing systems and various reporting tools
Driving efficiencies through process automation, toil reduction, employing Site Reliability Engineering (SRE) principles
Provide production runs for different internal and regulatory reporting and stressed scenarios (i.e. Base III, FRTB, CCAR )
Explain and investigate issues when various risk metrics such as VaR, Stress VaR, PSE, CEM, CEF are not in line with business expectation
Work with different Risk reporting Teams which includes various reporting tools like Cognos/Microstrategy/Adhoc queries to decode the complex queries and maintaining the data integrity in report outcomes.
Perform Incident and Problem management including prioritization, root cause analysis and escalation to appropriate groups.
Review and Define Tooling Strategy to be more proactive
ITRS, AppDynamics, Grafana, Splunk, ELK
Perform root cause analysis and event correlation for all tickets, identifying preventive measures, making recommendations to fix root causes, implementing approved fixes, and postmortems

Qualifications:

More than 2 years of experience in a technical environment.
A good understanding of production monitoring tool (Geneos, Autowatch, AppDynamics, etc.)
A good academic background, with at least an undergraduate degree in computer science.
Strong knowledge of Microsoft and Linux operating systems.
Experience with Sybase, Oracle,MongoDB / SQL and writing scripts and database queries.
Experience with Unix Shell Scripting.
Knowledge of Ab-Initio ,Core Java [beneficial], Perl [beneficial], Cognos[beneficial] and Microstrategy[beneficial].
Personally well organized and an excellent team player, Willingness to learn.
Good Analytical skills to understand and articulate issues
Be innovative and proactive in suggesting solutions
Demonstrate drive and initiative; be goaloriented, dedicated and selfsufficient.

Citi Canada is an equal opportunity employer.

Accordingly, we will make accommodations to respond to the needs of people with disabilities (including, without limitation, physical and mental health disabilities) during the recruitment process and otherwise in accordance with law.

Individuals who view themselves as Aboriginals, members of visible minority or racialized communities, and people with disabilities are encouraged to apply.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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EEO is the Law" poster. View the
EEO is the Law Supplement.

View the
EEO Policy Statement.

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