Supervisor, Rural Facilities - Anzac, Canada - Regional Recreation Corporation of Wood Buffalo

Regional Recreation Corporation of Wood Buffalo

Verified Company

Anzac, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Target Start Date:

Employee Status:
Regular Full-Time

Salary:
Negotiable

Company:
Regional Recreation Corporation of Wood Buffalo

Division:
Sport & Recreation

Primary Location:
Anzac & Conklin, Alberta

GENERAL DESCRIPTION

The Rural Facilities Supervisor is responsible for the overall supervision and delivery of facility operations at the Anzac Recreation Centre Presented by CNOOC and the Conklin Multiplex.

The supervisor plays a pivotal role in the quality of life of the members & guests and ensures the facility's usage is maximized to its fullest potential.

They will work towards creating partnership opportunities within the community, industry and the facility to excel the quality of services available to the rural communities.

RESPONSIBILITIES

Ensure customer experience is kept at an exceptional level at all times, while promoting the organizations Mission, Vision, and Values.
Establishes and maintains a cooperative/collaborative working relationship with other departments within the RRC through positive actions and communication.
Responsible for the daily supervision, leadership, tasking assignment, and scheduling of all staff.
Liaising with members, guests, user groups, Group/Corporate Partners& other key stakeholders.
Participate and conduct regular staff meetings and update all departments on new programs, classes, clinics, camps and events.
Work with Programmer to ensure a variety of programming for all ages and various interest groups are planned and implemented.
Stays abreast of community's needs for the facility.
Responsible for suggesting methods to improve area operations and assist with budget projections and monitor expenditures while achieving maximum levels of service to our guests, user groups, and staff.
Assist with and implement membership, program, and events sales strategies both internally and externally to Corporate & Group Clients.
Make recommendations on equipment purchases and identify cost cutting solutions within the facility.
Track inventory, supplies, and develop maintenance schedules and service cycles as per equipment guidelines.
Assist Manager, Guest Services with daily operations of the Facility to include the development, analyses and implementation of staffing, training, scheduling and payroll submissions.
Identify staff training needs and conduct orientations as necessary. Ensure employees have appropriate training and other resources to perform their jobs.
Responsible for hiring, interviewing, and evaluating staff in accordance with HR policies.
Responsible for the daily supervision, leadership, task assigning, and scheduling of all staff and contractors.
Use appropriate judgment in upward communication regarding department or employee concerns.
Be available for employees that experience work problems providing appropriate coaching, direction and resolution and Address disciplinary and/or performance problems according to company policy. Prepare warnings and communicate effectively with employees on warnings and make effective/appropriate decisions relative to corrective action as required.
Monitor interactions of staff with members & guests to ensure quality control. Give direction and make recommendations as necessary, while promoting customer service values within the department.
Ensure safety of staff, members, and guests through championing the organization Safety Program, and Safety culture.
Maintain and work with multiple booking software's including but not limited to recreation software, purchasing software, ticketing software, point of sale (POS) software.
Work with the Manager, Guest Services on sales and events for the facility.
All other duties as assigned.

QUALIFICATIONS:
Education & Experience

High School or GED Equivalency.
Post-Secondary Diploma or Degree in related field.
Current Standard First Aid/CPR/AED Certification or equivalent (including CPR C).
Three (3) years related customer service experience and training; or equivalent combination of training and experience.
Two (2) years in a leadership position.
Experience liaising with user groups.
Experience in risk management.
Proven leadership experience and strong supervisory skills.
Experience with booking software, Point of Sale (POS) software, or ticketing software would be an asset.

QUALIFICATIONS:
Knowledge, Skills & Abilities

Strong understanding of Fitness.
Strong understanding of Rural Communities and Indigenous Relations.
Excellent personal motivation with a proven ability to build and work collaboratively in a strong team concept environment, and independently. Ability to develop and foster partnerships with external clients.
Ability to participate in department meetings, provide updates, and liaise with programming staff.
Ability to successfully evaluate program successes and failures and staff job performance.
Possess strong coordination and time ma