Service Coordinator - Burlington, Canada - Konecranes

Konecranes

Verified Company

Burlington, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Konecranes
Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries.

We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive, and sustainable way.

That's why, with around 16,600 professionals in over 50 countries, Konecranes is trusted every day to lift, handle and move what the world needs.

In 2022, Group sales totaled EUR 3.4 billion.

Position Title:
Schedule Coordinator (SC)

Reports To Territory Operations Manager (TOM) or designate

As part of the Service Operations, you will be assisting with the service delivery in your assigned territory.

You will be responsible for the _service requests flow through our management system and scheduling and dispatching service technicians_ to ensure the timely repairs and upgrades of customers' equipment.

Principal Responsibilities:

Be engaged and aware of your Territories' overall Service Operations and customer needs.
Close communication and interaction with the Service Manager and Coordinators.
Generate new service requests in the system when necessary. Attach all pertinent documentation
Manage the schedule of service work for assigned customers and field operatives.
Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule. Proactively communicate with field operatives and local management when needed.
Track and receive materials required.
Arrange for necessary rental equipment, as well as subcontracting when needed.
Communicate with customers and internal stakeholders throughout projects.
Arrange subcontracted services and equipment, including rentals.
Open service requests and schedule field operatives to respond to emergency breakdowns.
Review invoicing details of completed work before moving forward with the invoicing process.
Review completed actions in the service request for completion and accuracy.
Monitor work packages and trackers within the system to ensure the service request are progressing. Communicate with Service Manager all concerns.
Create appropriate charge lines for services provided to the customer. Ensure charge lines match customer purchase order when necessary.
Forward leads by the Field Operatives to designated resources for estimation and quotation
Perform invoicing preparation daily to meet company standards.
Continuously maintain the WorkinProgress Report (WIP) ensuring it reflects the current status of active service work.
Ensure any hourly time issues are addressed before sending jobs to invoicing.
Coordinate with Service Manager and Territory Operations Manager to make sure problematic jobs receive the proper attention.
Review job performance and lessons learned while providing feedback to other coordinators or the Sales teams.
Follow and assist in the enforcement of all safety rules and procedures including those established by the customer.
Resourceful and willingness to support in emergency breakdowns until customer equipment is functional.
Other duties as assigned

EDUCATION:
Bachelor's degree preferred, prior equivalent experience and training will be considered.

EXPERIENCE:
Minimum 7 years experience in industrial service and/or dispatching business preferred. Must be customer oriented. Able to prioritize and multi-task in a fast pace service environment. Excellent communication and people skills. Very strong systems and PC skills.

What we're offering in return:

Salary Range: $25 to $30 per an hour, depending on experience
RRSP Match
Standard Benefits (Dental, Vision, and Medical)
Profit Sharing
Paid Holidays/Vacation
Personal Emergency Leaves
Learning Development Programs
Short and Longterm disability plans
Referral Bonus Programm

"How to Reach Us"

If you don't meet the desired criteria 100% and your resume looks like an experiment? Don't worry Life experience is also important, so show us what you can do.

Grow your career with Konecranes and discover exciting opportunities while doing the work you love

Job Types:
Full-time, Permanent

Pay:
$55,000.00-$60,000.00 per year

Schedule:

Monday to Friday

Supplemental pay types:

Bonus pay

Application question(s):

How many years of experience do you have in industrial service and/or dispatching business? Please explain a bit about it.
What is your current location? If not Burlington, how would you manage the commute role from there as this role is Hybrid, 4 days work from the office and 1 day WFH, is this something interested in?
What are your expectations in terms of the pay rate for the role?
Please list 23 dates and time ranges that you could do an interview.
Do you currently require sponsorship to work in Canada?

Work Location:
In person