Dispatcher - Edmonton, Canada - Ketek Group Inc

Ketek Group Inc

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WHY JOIN US?

100% Employer funded health, dental, and vision coverage
RRSP matching program
Competitive wages and flexible vacation
Familyoperated business
Retention Bonus

Ketek Group Inc:

From its 10 locations in Western and Northern Canada, Ketek is able to provide services and rental equipment to clients throughout the region's oil and gas, mining, construction, and municipal sectors.

POSITION BACKGROUND:

The Dispatcher coordinates with Project Managers / Branch Managers to ensure sufficient staff are available for projects/service as requested.

He/she also provides day-to-day support to field service Employees, acting as their main administrative supervisor, and coordinates with field supervision where necessary on the Employee's behalf.

CORE DUTIES:

Client Management

Receive telephone requests for services, process and transmit information to field personnel via radio, telephone, or cell phone, and dispatch personnel according to schedules and work orders
Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications
Schedule assignments and coordinate activities of Service Representatives, crews, and equipment
Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
Act as a liaison between clients and Service Representatives
Arrange for mobilization and demobilization of vehicles and equipment
Schedule jobs and coordinate equipment shipping and receiving
Assist management with locating equipment, outside of Ketek's inventory
Schedule and coordinate equipment rentals, entering data, managing timecard and equipment inspection paperwork
Assist supervisors with coordinating of employees, customer service, and general administration

Employee Management

Provide opportunity for skill development to progress through the field hierarchy
Actively strive to ensure a positive, safe work environment with high employee morale
Coordinate with Human Resources to engage in progressive discipline where required
Manage Employees during gaps in work, allocating to the shop where possible
Coordinate with the Training department for scheduling of new/recertification training for field service Employees to ensure site requirements are met

Daily Administration

Organize maintenance, repairs, and inspections of branch truck and trailer fleet
Conduct regular audits of inspections and journey management plans
Follow up on issues with work orders
Receive, log, and execute all requests in a timely manner
Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
Advice personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards
Keep Employee whiteboard up to date
Approve Daily Job Control Sheets and timeoff requests
Approve expense reports and fuel receipt submissions

Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.**
QUALIFICATIONS AND SKILLS:
Required

Minimum 5 years experience in the oilfield industry
Minimum 3 years experience in a supervisory role
Minimum 3 years of experience maintaining, troubleshooting, and servicing equipment
Fluent in the English language (reading, written, spoken)
High School diploma
Able to demonstrate good hand/eye coordination and manual dexterity
Familiar and comfortable with various saws, grinders and other hand tools
Able to operate required equipment in a safe and responsible manner
Valid Class 5 driver's license with drivers' abstract
Ability to handle changing schedules and priorities, with high level prioritization skills
Strong work ethic and organizational planning skills with attention to detail
Ability to work independently or as part of a team
Effective verbal and listening communication skills

Work Environment