Manager On Duty - Kingston, Canada - Holiday Inn Kingston Waterfront

Holiday Inn Kingston Waterfront

Verified Company

Kingston, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

THE OPPORTUNITY:

MANAGER ON DUTY

REPORTS TO FRONT OFFICE MANAGER

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do.

Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions.

Our skillsets are as diverse as our portfolio, but we all have a singular focus:

a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity, and a curiosity to challenge the status quo.

With over 80 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada.

In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada.

InnVest's portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment.

A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio.

THE ROLE:

Assist in managing the hotel's overall operation, maintaining quality standards and ensuring guest satisfaction during the scheduled Manager on Duty shift and/or in the Management's absence.

ACTIVITIES:

The duties of the Manager on Duty include, but are not limited to the following:

Oversees the daily operation of the hotel as delegated by the Management.
Understands the general operations of each department within the hotel and their relationships to one another. Provides coverage and assistance when needed.
Knowledgeable of daily events and functions, group arrival and departures and in house groups.
Oversees and participates in guest registration.
Motivates staff and establishes a productive working environment for hotel.
Maintains procedures for security of monies, guest security and emergency procedures.
Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Follows up to ensure guest satisfaction.
Resolves employee/departmental issues in a positive manner and follows up as appropriate.
Makes recommendations and gives information to guests. Provides them with accurate directions.
Ability to instruct, direct and take control in emergency situations.
Provides a professional image at all times through appearance and dress.
Follow company policies and procedures and is able to effectively communicate them to employees as needed.
Ensures hotel is in compliance with all federal, provincial, and local laws, including Health and Safety, ESA and Human Rights.

Note:
Other duties as assigned by supervisor or management

COMPETENCIES WE ARE SEEKING:

Education/ Experience:
High School diploma or equivalent and two years' experience in a hospitality related job. Special consideration will be given to those who exhibit exemplary performance.

Skills:

Leadership skills

Strong oral and written communication skills

Attention to detail

Planning and organizational ability

Customer service

Computer skills

Working Conditions:

Will be required to work evenings, nights, weekends, and holidays.

Will be required to work in fast paced environment.

Job Types:
Full-time, Part-time, Permanent

Benefits: