Facility Manager - West Vancouver, Canada - Pedalheads

Pedalheads

Verified Company

West Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job purpose
You will effectively and efficiently manage the daytime and weekend operations of the Pedalheads Park Royal Swimming Pool. You will establish a welcoming family focused environment in our Park Royal facility. You will uphold Pedalheads program excellence, safety standards and personalized customer service while you grow registrations and revenue.

You will liaise with the swim staff, maintain a spotless facility and be responsible for business operations including the budget, marketing activities and partnership development.

This position reports to the General Manager, Park Royal

Duties and responsibilities

Reports, update and advises the General Manager, Swim of customer feedback, staffing items and program activities
Mentors and grows instructors and your fulltime reports through strong coaching.
Monitors staff job performance
Hires, schedules, and connects with staff Maintains facility cleanliness and security and ensure the pool is properly maintained and abides by Health Regulations.
Ensure the highest standard of safety at all pools.
Maintain a premium experience for environment and atmosphere in all facilities.
Provide excellent customer service initiate and monitor customer feedback, including customer satisfaction and NPS score
Grow revenue by driving sales and business results through premium customer experience, employee relation, and detail oriented operations
Engage families on an ongoing basis regarding special events and other Pedalheads Swim and Bike Programs, camps and lessons
Responsible for survey and customer care complaints for swim.
Responsible for overlooking payroll for Swim.

Competencies

Strong and dynamic leader and mentor
Customer service specialist
Outstanding organizational skills, detail oriented
Exceptional interpersonal skills with ability to interact and build strong relationships with individuals at all levels
Decisive decision maker, able to quickly diagnose problems and create solutions
Personal integrity and initiative; a self starter willing to "roll up your sleeves"

Qualifications

Minimum of 3 year's supervisory or management experience in a service or retail environment
3 years of customer service
Must have experience working with children.
Prior experience with Aquatics as a swim instructor and/or lifeguard is a MUST.
Postsecondary education in Sports Recreation, Education, or Business Administration or a related field an asset
Valid driver's license
National Lifeguard Certification REQUIRED
Lifesaving Swim Instructor Certification REQUIRED
Must be flexible to work evenings and weekends, particularly while swim lessons are in session

Direct reports
The Facility Manager has the following direct reports, Lesson Supervisors, Instructors and Front Desk Associates

APPLICATION PROCESS

Pedalheads is committed to creating and upholding a diverse, inclusive and equitable environment that is respectful and welcoming to everyone. We believe that our programs are enriched by the presence of many voices from a variety of racial, cultural and religious backgrounds, political beliefs, ages, sexual identities and orientation, socioeconomic backgrounds and physical and cognitive abilities._