Adoption Counsellor - Winnipeg, Canada - Winnipeg Humane Society

Winnipeg Humane Society

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date:
July 24, 2023

Position Title:
Adoption Counselor, Part Time

Reports to:
Director, Adoptions & Grants

Rate:
$14.54-$19.09***
Classification: Union

Hours:20hrs/week; Mondays 4:00pm to 7:00pm; Friday 4pm-7pm

Saturdays 10am to 6pm & Sundays 12pm to 6pm

Days/Time of shifts could vary/change

Start Date:

ASAP

Position Summary:

The Adoption Counsellor is responsible for all customer service duties with special

attention to encouraging adoptions and making successful matches between animals

and adopters. They are often the first point of contact for clients visiting The Winnipeg

Humane Society, and are responsible for greeting visitors, providing reception services,

clients accordingly. The Adoption Counsellor has frequent contact with all visitors, staff,

management, and volunteers, and should be professional and respectful to everyone

they encounter.

Duties and Responsibilities:

Educate the public about our services and policies in a manner that is

respectful and informative.

Promptly and courteously greet clients and determine their service

requirements.

polite manner.

Process adoptions in their entirety and make sure animals go home with all

relevant items and medications.

Develop knowledge about the other services provided by the WHS and find

opportunities to match available services to interested clients.

Demonstrate proficiency with computers and accuracy with data entry.
Perform animal maintenance (clean-up) in kennels & rooms as required.
Participate in social media videos or photos to help promote adoptable

animals.

Keep all shared spaces organized and clean, especially the front desk.
Report to Adoptions Supervisors and follow their instructions.
Other duties as reasonably assigned

Standards of Performance:

Keeping the mission of the Winnipeg Humane Society in the forefront when

performing job duties; as well as when representing the WHS both inside and

outside of the shelter environment.

Efficiency and exemplary customer service are demonstrated in the

accomplishment of assigned duties. High standards of customer service and

respect for all are a must.

Confidentiality is maintained on all matters pertaining to The WHS.
Effective and professional communication with customers, fellow staff, and

volunteers on an ongoing basis. Respect for all is always maintained.

Exemplary level of care provided to all animals in accordance with The

Winnipeg Humane Society's mission, policies, and practices.

Capacity to work effectively in a team environment. Tactful, supportive, and

able to modify interpersonal style and behaviour to work effectively with others.

7. Demonstrate willingness and ability to operate within the confines of the

protocols and policies as set by the WHS.

Accountability
Directly accountable to the Director, Adoptions & Grants

Exemplifies Winnipeg Humane Society's Core Values:

We are and always will be humane
We sincerely respect each other
We communicate proactively, and we listen
We are humble, and we are always willing to accept better and new ideas
We are committed to transparency and accountability

Participates in creating a thriving Culture of Philanthropy at Winnipeg Humane Society

by:

Being knowledgeable and supportive of WHS programs
Sharing their passion for service to animals, people, and our community with our

guests

Serving as an inspiration to all guests by providing an exemplary level of animal

care and guest service

Being able to communicate a compelling case for support that demonstrates

the impact of philanthropy on Winnipeg Humane Society

Authority
Authority to perform all assigned duties and responsibilities within established policies

and procedures.

Abilities, Skills & Knowledge:

Excellent customer service skills are a must; positive, pleasant attitude and good

interpersonal skills.

Excellent communication skills, both oral and written.
Good organizational skills with attention to detail.
Ability to learn quickly and willingness to vaccinate, microchip, and perform various

treatment techniques once trained.

Ability to work with others as part of a team.
Ability to lift and haul heavy bags and boxes up to 50 pounds.
Ability and confidence to work with animals of all sizes and strengths, including large

and sometimes challenging dogs who are still working on becoming good canine

citizens.