IT Administrator - Vancouver, Canada - Musqueam Indian Band
Description
About MusqueamPosition Summary:
Roles & Responsibilities
- Responsible for the maintenance of network and communication resources
- Manages network services including security, user accounts, server configuration, data backup and recovery, disaster recovery planning and obsolescence planning
- Plans, coordinates and performs daily activities of IT operations
- Ensures data recovery, maintenance, data integrity and space requirements are met across a variety of platforms to meet business needs/objectives
- Follows industry best practices for monitoring network/system security along with performance metrics and service levels that meet Musqueam's functional needs
- Manages the deployment, monitoring, maintenance, development, upgrade and support of IT systems, including networks, servers, PC's, operating systems and associated hardware, and multifunction devices
- Manages telecommunication suppliers, including fixed and mobile phones and related systems; provider user support to these systems, as needed
- Works with IT consultants on various projects and maintenance
- Responsible for procurement, installation and lifecycle maintenance of IT hardware and software, within the IT budget
- Administers user accounts for IT (Active Directory, Exchange, Lotus Notes) and phone systems (voice mail, phone sets): create, change, delete, user permissions, etc.,
- Performs regular file archival and purge as necessary as per policy
- Identifies needs and participates in creating IT policies, procedures and technical specifications, and is responsible for maintaining
- Provides accurate record keeping for IT asset list; document and maintain infrastructure assets, licensing, warranties of software and hardware; ensure warranties are up to date, and proper disposal of assets
- Troubleshoots and resolves hardware, connections, printer and software issues
- Supports and maintain servers and network infrastructure (Microsoft servers, routers, network switches, SAN storage) as well as collaborative infrastructure (e.g. Skype, Calendar, etc.)
- Manages and update workstation software using industry and Microsoft best practices
- Performs daily backup operations, ensuring all required files systems and system data are successfully backed up to the appropriate media, recovery tapes/disks are created, and media is recycled and sent off site as necessary
- Monitors and removes virus, spyware and other nonauthorized software and intrusions
- Maintains data center environmental and monitoring equipment
- Provides support with hardware/software maintenance of the Musqueam website
- Provides support in setting up GBM audio recording and computer system
- Evaluates user needs and system functionality and ensure that IT meet these needs
- Participates and supports capacity planning and development of long term strategic goals for systems and software in conjunction with end users and managers
- Is available on call during an emergency IT disaster
- Other related duties as required.
- Diploma in Information Technology or equivalent work experience and/or certificates
- 5 years of work experience in an infrastructure position or a similar role
- Demonstrated experience in infrastructure planning and operations for multiplatform environments
- Strong technological knowledge of current network hardware, protocols, virtualization, security and standards
- Good Understanding of Windows Server software ( 2008, 2016)
- Knowledge of Server Hardware (Routers, Switches, SAN)
- Knowledge of firewall technology
- Experience working with Windows XP, Windows 7, Windows 10
- PC base knowledge to install and setup and connect to network
- Network and internet knowledge using ADSL and Cable, cable fibre and wireless
- Knowledge of Apple hardware and software
- Knowledge of mobile device management
- Familiar with wireless technology
- Knowledge and experience in printers and scanners drivers installation
- Background in Microsoft Office Word, Excel, PowerPoint and Outlook
- Experience in enterprise backup and recovery solutions
- Knowledge of Musqueam and First Nations history, culture, and aboriginal title and rights preferred
- Ability to effectively work on multiple projects concurrently
- Ability to prioritize in a demanding environment
- Ability to understand and grasp assignment needs and requirements, anticipate and solve problems
- Strong communication skills, with a respectful style that is attentive to the end user
- Ability to adapt to change, and changing priorities, with a desire for continuous learning and practice new skills
- Ability to train users; explain technical concepts to nontechnical users and guide users on IT best practices
- Ability to work independently and in a team environment
- Excellent organizational skills
- Ability to monitor departmental expenditures and operate within annual departmental budgets
- Ability to use tact and good judgement
- Criminal Records Check
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