Case Officer - Edmonton, Canada - Government of Alberta

Government of Alberta

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Information:

Job Requisition ID: 59088

Ministry:
Justice (CA14)

Location:
Edmonton

Full or Part-Time:
Full-Time

Hours of Work: 36.25 hours per week

Regular/Temporary:
Regular - currently we are filling a number of positions.

This competition could be used to fill either current or future vacancies in the unit.

Scope:
Open

Closing Date:
June 10, 2024

Classification:
Administrative Support 6

Salary:
$2,073.50 to $2,549.41/bi-weekly ($54,118 to $66,539/year)

Alberta Justice helps ensure all Albertans can live in safe and resilient communities while having access to a fair and innovative justice system.

Working alongside its partners in law enforcement, family justice, health, the judiciary, the criminal justice system and other stakeholders, the ministry has a direct or shared responsibility in all elements of the justice system in Alberta.

Follow this link to find out more about our department

The Family Support Order Services (FSOS) Branch, Courts and Justice Services Division (CJS) helps families achieve their court ordered support obligations.

We are committed to providing fair, impartial, supportive, informative and courteous service.

Information regarding the MEP can be found by visiting our website at:

Role Responsibilities:

The Case Officer will report directly to various Team Leads in the Maintenance Enforcement (MEP) - Compliance Unit within the Family Support Order Services (FSOS) Branch.

The Case Officer is the primary decision maker and main point of contact for clients and stakeholders of the MEP on matters related to the collection and enforcement activities on MEP files.

Case Officers can be assigned to any of the MEP work units that are directly, or indirectly responsible for the delivery of services.

They are required to be proactive in the detection of file issues, as well as reactive to file inquires, and to design and implement solutions to secure compliance or resolution by way of conducting inquiries, negotiations, initiating collection and/or enforcement actions.

The main responsibilities of these positions include, but are not limited to:

Processing client information into internal computer system
Negotiating payment arrangements
Initiating enforcement action
Communicating and working with clients to maintain regularity of payment
Analyzing, interpreting and action related correspondence or forms including court orders, Statement of Finances, Child Status Reviews and other related legal documents
Referring files to other collection units
Excellent customer service and telephone etiquette
The ability to treat all of our clients with Respect and Integrity
Excellent written and oral communication skills
Strong attention to detail; the ability to multitask and set priorities
The ability to deal with confrontation and sensitive situations with tact and diplomacy.
Excellent problem solving and analytical skills
Proficient MS Office Suite experience (Word, Excel and Outlook)
Will have strong computer skills and experience with inhouse database programs.
Experience in implementing deescalation techniques to resolve issue and/or conflict.

Our Case Officers are team players and are in frequent contact with a wide group of stakeholders on a daily basis.

Qualifications:

A High School Diploma plus a minimum of four years related progressively responsible experience

Equivalencies considered:

Directly related education or experience will be considered on the basis of 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education.

Required

Experience such as collections, customer support and/or administrative support
Minimum of one year of work experience using Microsoft Office products (Outlook, Excel, Word, PowerPoint)

Assets:

Experience analyzing and working with court orders and related legislation
Experience using deescalation techniques with clients and/or stakeholders to resolve issues and/or conflicts.
Experience previously working in the Family Support Order Services Branch
Experience in a call centre environment
Knowledge of computer systems and software and ability to learn inhouse database programs

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to

Notes:

Hours of work:
Monday - Friday, 8:15 am - 4:30 pm (36.25/week)

Positions Currently available:
Two (2) permanent salaried position

Location:
John E. Brownlee Building, Street, Edmonton, Alberta T5J 3W7

What we offer:

Working for the Alberta Public Service
Public Service Pension Plan (PSPP)
Alberta Public Service Benefit Information
Professional learning and development
Research Alberta Public Service Careers tool
Positive workplace culture and worklife balance
Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work