Office Manager - Halifax, Canada - North End Community Health Centre

North End Community Health Centre

Verified Company

Halifax, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

OFFICE MANAGER

Job Posting

Concurrent Internal and External Job Posting

Position:
Office Manager, Non union

Reports to:
Director, Human Resources and Administration

Location:2131 Gottingen Street, Halifax NS

Salary Range:
$45,000- $55,000

Closes:
February 3, 2023

This is a full-time position with benefits and vacation. Salary is commensurate with experience and qualifications.

About NECHC

The North End Community Health Centre (NECHC) is a non-profit organization established in 1971 in response to an absence of primary health care and other health services in Halifax's North End.

Over the years, NECHC has grown to offer primary health care, pre and post‐natal care, dental services, nutrition, social work, Mobile Outreach Street

Health(MOSH), Housing First, outreach, and advocacy in an environment in which people are treated with respect and dignity and where there is equitable access to services and programs.

As well, in the past year, it has branched out and begun managing housing programs for those most in need.

NECHC is located in the diverse North End of
Halifax, a community home to many social housing buildings, not‐for‐profit housing and co‐ops. It also has a satellite office in North Dartmouth, the Overlook in Dartmouth and several houses in HRM.

Vision
Strong community - healthy people.

Mission

We support health and well-being in our community through quality primary health care, education and advocacy in an environment in which people are treated with respect and dignity and there is equitable access to services and programs.

Values
Respect. Community. Compassion. Excellence. Innovation

Diversity, Equity and Inclusion Commitment
The North End Community Health Centre is committed to being an inclusive organization.

To ensure our organization represents the diverse people and communities we serve, this position is designated, and therefore only applicants from the following groups will be considered:
Indigenous Peoples and African Nova Scotians.

If you are a member of one of the equity groups you are encouraged to self-identify in your covering letter or your resume and share your pronouns.

Job Purpose

Priority Competencies
Project Management, Diversity & Difference, Team Leadership, Collaboration, Strategic Thinking, Values & Ethics

Position Responsibilities
Key responsibilities for this position include the following, but are not limited to:

Responsibilities

Oversight and management of the front desk staff as well as ensuring front desk processes and procedures are efficient and effective
Manage performance expectations for front desk staff and provide feedback, guidance and discipline as required o Manage and address any absence issues with the front desk staff
Front desk schedule including the management of vacation and casual relief
Ensures best practices in customer service and delivery as it relates to our organization
Work with doctors, primary care manager, nurses and other staff to provide best practices with regards to wait times and call waiting times
Responsible for the overall management and delivery of the Centre's purchasing & procurement processes, including but not limited to office supplies and equipment, and furniture as necessary. This includes but is not limited to o Primary Contact for cleaners and all maintenance issues for 2131 Gottingen o Ensuring phone/signage social media is updated when there is a closure o Ordering coffee and tea for all of NECHC
Provide support to the Director, Primary Care, Manager of Primary Care and MOSH as required.
Oversee Billings Clerk to ensure proper billing and MSI accountability,
Maintains physical keys and ensure security of key masters
Front desk administrative duties as required i.e. when front desk is short staffed
Implements OHS policy procedures for the front desk, i.e. workplace needle stick injuries, etc.
Engage front desk staff in OHS and other training as required
Monitor for workplace hazards and takes actions to ensure deficiencies are eliminated
Manages workplace fire drills and or education
Punctuality and good attendance is required
Other duties as assigned

Leadership

Due to the nature of the work for this position it is important to have good leadership skills. This position will ensure that staff have the ability to get their work done and therefore will be responsible for overseeing the business continuity plan in collaboration with the leadership team.

Education and Experience

Postsecondary education in medical administration, management or a related area
Completion of Grade 12 or equivalent.
Minimum of three to five years office management experience, preferably in a medical environment

Special Skills and Knowledge

Ability to support concurrent projects, consulting internally and with community stakeholders
Ability to build and foster collaborative relationships with internal