Field Application Specialist - Saint-Laurent, Canada - bioMérieux
Description
Position Summary:
This position is to provide solution-oriented consultative training, technical support and troubleshooting at customer sites, and remotely, on bioMérieux's Clinical and Industry product lines.
Primary Responsibilities:
- Coordinate and provide technical training, consultation, demonstration, implementation and ongoing support of bioMérieux Canada's Industry and Clinical product lines.
- Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMérieux's CRM system; consulting as appropriate with Sales Partners, Application Specialists, Field/System Engineers, IT Resources, Management teams, and Local/Global Customer Support Teams.
- Provide consistent follow up to ensure customer system optimization and satisfaction, meeting minimum key performance indicators.
- Responsible for efficient territory management and travelling within operating expense budget.
- Collaborate with Account Managers to support bioMérieux revenue initiatives and develop account strategies for excellent customer service and support to retain and increase business.
Typical Studies-Experience, Skills and Qualifications:
- Studies-Experience:
- MLT and Bachelor's or Masters (preferred) degree or equivalent in microbiology/molecular. IT & software experience is an asset.
- 3+ years clinical or industrial microbiology laboratory experience, senior or reporting capacity.
- Skills and Qualifications:
- Demonstrate leadership and mentoring skills, able to work autonomously, effectively multitask to meet deadlines and competing priorities in a fast paced environment.
- Proficient in Windows OS, MS Office programs. CRM proficiency (reporting and dashboard) would be considered an asset.
- Exhibit sound decisionmaking ability, including problem resolution and troubleshooting. Customer and solution oriented.
- Laboratory Information System, or connectivity/networking experience a plus.
- A valid drivers license is required.
- Uptodate vaccination where required by customers.
More jobs from bioMérieux
-
Clinical Account Manager
Saint-Laurent, Canada - 1 week ago
-
Order Desk Representative
St Laurent, Canada - 3 weeks ago
-
National Fsr Manager
Saint-Laurent, Canada - 2 weeks ago
-
Regulatory Affairs Specialist
Sherbrooke, Canada - 3 weeks ago
-
National Field Service Representative Manager
St Laurent, Canada - 1 month ago
-
National Field Service Representative Manager
Saint-Laurent, Canada - 2 weeks ago