Hotel General Manager - London, Canada - Holiday Inn & Suites London

Holiday Inn & Suites London

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WE ARE HIRING

GENERAL MANAGER - HOTEL EXPERIENCE REQUIRED

Do you have what it takes to put a smile on someone face? Can you lead a team of professional customer service specialists and hotel staff? Then we are looking for you Come join our team and help us make a difference.

Our team is looking for a General Manager who will be responsible for all aspects of hotel operations and management, from overseeing the day-to-day activities and staff to ensuring our guests have the most enjoyable stay and upholding the hotel/brand standards.

The GM is an ambassador for the hotel and the brand will be responsible to ensure optimal sales levels and reputation.

You will support us by providing your expertise in the following areas:

Sales

Drive and implement sales plans that drive measurable incremental occupancy, increase average rates
Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant highprofile exposure for the hotel
Effectively communicate and market aspects of the hotel that are sustainable or "green" and use

- information to gain new business opportunities

People

Develop programs and initiatives to increase team engagement that are aligned with

the hotel's service philosophy

Develop, implement and monitor team member succession planning to ensure future bench strength
Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
Oversee HR related actions in accordance with company rules and policies

Guest Experience

Demonstrate brand citizenship by maintaining compliance with all required brand and service standards
Drive improvement in guest satisfaction goals.
Collaborate with colleagues and hotel team members to establish and implement services and

- programs that meet or exceed guest expectations

Speak to guests ask for their feedback and build relationships

Financial

Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets
Analyze financials to drive revenues, future profitability and maximum return on investment
You will focus on developing and setting sales and marketing strategies and revenue targets for the hotel and actively work on ensuring the plans are implemented, results are monitored and goals are achieved.
You'll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area.

You will bring

Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration
510 years of prior hotel management experience with a strong emphasis on Sales/Business Development, or equivalent combination of education and experience
Must speak fluent English along with other languages preferred
The ability to use distribution channels and technology platforms to drive revenue and maximize market share
Lead capital plans and asset management initiatives, including working with owners to maintain or improve property's market leadership position

Competencies

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. We will provide accommodations throughout the recruitment and selection process to applicants with disabilities. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act._
Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted._