Information Assistant - Chaudière-Appalaches, QC, Canada - Toronto District School Board

Toronto District School Board

Verified Company

Chaudière-Appalaches, QC, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

No:

CUPE C UFE

POSTED:
November 1, 2023

DEADLINE:
4:30 p.m. November 9, 2023

Information Assistant

Permanent Position

Business Development & Community Services

CUPE Local 4400 Funded Unit C - Grade F (12 Month)
**$ $28.31 per hour

The Toronto District School Board adheres to equitable hiring, employment and promotion practices.

Reporting to the supervisor of the project, the Information Assistant is responsible for providing _

- support to clients visiting the Employment Services Centre, which is open to the public in accordance _
- with the contractual agreement between the funding agency, and Community Services

Summary of Duties:

Greet clients in a helpful, friendly manner;
Answer questions and concerns in a courteous manner;
Assist clients to determine needs in tactful, discreet and professional manner;
Assign clients to a computer and monitor their progress;
Provide assistance to clients in all of the services in accordance with the Centre's service standards;
Ensure clients receive personal support/assistance if requested;
Conduct tours of the Centre as required for special guests;
Demonstrate internet job search and Winway, or other automated job search supports;
Assist clients to use the equipment in the Centre, specifically computers, photocopiers, audio-visual

aids;
Refer clients to appropriate off-site services and community agencies;
Support and encourage clients in the development of resumes or other job search tools;***Assist clients with labour market research, selecting or directing clients to appropriate research

material;
Maintain client confidentiality;
Orient new clients to the services and equipment available in the Centre individually or in a group;
Maintain visitor/client log;
Maintain information binders and/or electronic directories for labour market information;
Maintain security of resource materials;
Ensure internet address files are updated on a regular basis;
Source out and monitor job postings on the internet and job banks;
Update internet address files etc.;
Maintain library, print resources, supplies, etc.;
Validate information received from external sources;
Develop external contacts that may be appropriate to assist clients;
Prepare marketing tools as directed;
Produce, prepare and circulate information as directed by management or funder on behalf of

program;
Monitor equipment for appropriate use;
Provide technical support/troubleshooting on equipment at client's request;
Report any problems with equipment to Supervisor or Technical Support person;
Liaise with Technical Support person to ensure equipment problems are alleviated; and
Other related duties as assigned.

Qualifications:

Secondary school diploma including computer courses with six months related experience or an

equivalent combination of education and experience;

Good organizational skills and ability to prioritize workload;
Strong interpersonal and problem solving skills; and***Ability to communicate effectively with a customer service focus.

Special Requirements:

Ability to stand for extended periods of time

Location:4585 Highway 7

Shift:
Day/Evening; Monday to Friday

Hours:17.5 to 35 Hours per week - 7 hours per day between 8:00 a.m. and 8:00 p.m.
to meet contractual obligation.

Work Year:12 Months

cancellation by funder with two weeks' notice. Program presently has funding to March 31, 2024 with
the possibility of an extension.

Paid Holiday & Vacation:
Employee entitlement is in accordance with the provisions for Externally
Funded Programs as outlined in the _CUPE 4400 C Collective Agreement_ (Article T and Article U)

Please note:

Applications
must be submitted:
Only applicants selected for an interview will be contacted. Applications will not be acknowledged in writing.

**_We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged _