Desktop Support Technician - Vancouver, Canada - DXC Technology

DXC Technology
DXC Technology
Verified Company
Vancouver, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Desktop Support Technician - Modern Workplace - Onsite in
Vancouver, BC


Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device.

We empower a personalized experience that enables employees to work seamlessly and securely.


About this role

What you'll do

  • Onsite deskside support to customers.
  • Provides software, hardware and networking support for desktops and laptops.
  • Installs, maintains, upgrades, troubleshoot and repair PCs and associated software, networks peripherals.
  • Provide provisioning assistance for mobile devices including mobile phones and tablets.
  • Verifies and approves operational quality of system equipment.
  • Advice and instructs customers in operation and maintenance of Desktop hardware system & other equipment.
  • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs analysis and prepares reports on system problem trends and issues.
  • Ability to assist, maintain, troubleshoot, and repair audio / video / teleconferencing equipment.
  • 2+ years of experience in a handson desk side support role required. Proficient with PC hardware repair and can troubleshoot/resolve Microsoft Office software and latest Windows operating system issues Windows 10, Windows 1 Excellent analytical, communication and customer service skills required.
  • CompTIA A+, Lenovo, Dell, Microsoft, Apple, HP and other manufacturer certifications will be a plus.
  • Providing client facing onsite deskside support. incall phone/live chat diagnostics and troubleshooting and accurately documenting all incidents & problems issues.
  • Initiate IT service management workflow process ensuring tasks are assigned to the appropriate areas.
  • Computer building background experience preferred.
  • Support Windows 10, 11 in a Domain Environment, Office 365, Active Directory, Azure Active Directory, Intune, 2FA, VPN. Microsoft Teams, Adobe Reader, Service Now, Encryption/ decryption & system imaging software,
  • Mobile device management experience, IOS, Android.
  • Ensures customer satisfaction throughout the service delivery transaction.

Work Environment

  • Office environment


  • Regular Monday

  • Friday, 8AM 5PM support.
  • May require weekend work
  • May require shift work
  • Business Casual dress code

Who you are

  • Able to lift to 50 lbs. is strongly preferred
  • High school diploma or G.E.D.
  • 2 or more years of onsite desktop support experience
  • Experience working with the company's hardware, software, and equipment products
  • Experience working with customer technology and support requirements

Must have skills

  • Interpersonal and communication skills to interact with customers and team members
  • Time management and organization skills to balance and prioritize work
  • Analytical and problemsolving skills
  • Ability to resolve complex hardware/software and equipment problems
  • Ability to provide guidance to other field engineers
  • Team player

Job Types:
Full-time, Permanent


Pay:
From $55,000.00 per year


Benefits:


  • Dental care
  • Extended health care
  • Paid time off

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Education:


  • Secondary School (required)

Experience:


  • IT support: 2 years (required)
  • Windows: 2 years (required)

Licence/Certification:

  • CompTIA A+ (preferred)

Work Location:
In person
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