Scheduling Coordinator - Edmonton, Canada - Edmonton O-day'min Primary Care Network

Edmonton O-day'min Primary Care Network
Edmonton O-day'min Primary Care Network
Verified Company
Edmonton, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Full Time 1.0FTE (37.5 hours/week)


Reporting to the Clinical Supervisor or designate, the Scheduling Coordinator supports the delivery of Primary Care programming for EOPCN's centralized clinical services.

The Scheduling Coordinator uses strong customer service skills and clerical processes as a member of the clinical support team, in the delivery of excellent quality care to meet the needs of the patient/client.


KEY RESPONSIBILITIES &DUTIES:


  • Review service referral requests and contact patients to book appointments according to patient needs, urgency, and established referral pathways.
  • Ensure patients are provided with booking information and educational materials required for initial appointments, followups, and scheduled workshops.
  • Communicates with specialists, primary care physicians, and multidisciplinary team members on the status of appointments.
  • Greet patients as they arrive and indicate arrival in the scheduling calendar or EMR, confirming/updating patient demographics as needed.
  • Chart relevant data into the patient's EMR record.
  • Answers questions about EOPCN programs and services.
  • Adheres to workplace health and safety policies and procedures.
  • Maintains privacy and confidentiality of patient demographics and health information according to legislation (Health Information Act) and EOPCN policies.
  • Attends clinical team meetings.
  • Provides regular updates to clinical leadership and health care providers on wait times, demand for in person and evening appointments and appointment capacity.
  • Participates in quality improvement activities.
  • Participates in the orientation of new employees.

QUALIFICATIONS:


  • Graduate of an approved Medical Office Assistant program preferred.
  • Basic medical terminology.
  • Telephone etiquette and customer service skills.
  • Strong communication skills both verbal and written.
  • Detailoriented and qualityfocused.
  • Highly organized with the ability to prioritize.
  • Electronic Medical Record experience, with a preference for knowledge of Accuro.
  • A minimum of one year of scheduling/reception experience in a medical office setting is required.
  • CPR is an asset.
  • Customer Service Skills training is an asset.
  • Nonviolent Crisis Intervention Training is an asset.
  • Successful applicants will require a clear Police Information Check with Vulnerable Sector check.

APPLY TODAY


The EOPCN offers a competitive compensation package with comprehensive benefits, opportunities for continuing education and career growth, and an outstanding work environment.


Job Types:
Full-time, Permanent


Pay:
From $22.00 per hour

Expected hours: 37.5 per week


Benefits:


  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite gym
  • Onsite parking
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:


  • AEC / DEP or Skilled Trade Certificate (required)

Experience:

- scheduling/reception experience in a medical office: 1 year (required)


Licence/Certification:

  • Medical Office Assistant Certificate (preferred)

Work Location:
In person
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