Service Manager - Provost, Canada - Battle River Implements Ltd.
Description
Position Specifics:
Department:
Service
Reports to:
Corporate Service Manager
Supervises:
Service Department Employees (Service Techs, Service Writer, etc)
Purpose:
Manage service operations within the dealership to maximize return on investment by optimizing Service Department processes, including internal and external customer satisfaction.
Responsibilities:
- Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
- Works closely with Corporate Service Manager to set and meet annual Service Department goals and budgets, in alignment with the organization's financial and operational objectives.
- Attends and assists with customer clinics, field days, and related promotional events as required.
- Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
- Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
- Reviews work orders for completeness and accuracy prior to customer billing.
- Works closely with Corporate Service Manager to develop and execute Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
- Complete annual Performance Review with all Service Department employees.
- Ensures all departmental tools, equipment, and vehicles are in good working order.
- Tracks service technician training requirements.
- Follows all safety rules and regulations in performing work assignments.
- Other duties assigned by Management or directly related to customer service.
Experience, Education, Skills and Knowledge:
- 3+ years' experience in Service Department operations.
- Ability to write and speak effectively to individuals and groups.
- Familiar with John Deere Agriculture Equipment as well as competitive equipment.
- Basic understanding of financial principles relative to Service Department operations.
- Ability to analyze and interpret internal reports.
- Ability to work flexible hours and weekends.
- Excellent customer service skills and time management skills.
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