Customer Care Specialist - Sarnia, Canada - Lambton College

Lambton College

Verified Company

Sarnia, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This is a temporary, part time support staff position, replacing a bargaining unit employee. This position will start as soon as possible and end June 20, 2025. Working 24 hours per week at an hourly rate of $30.47 reporting to the Associate Registrar.

The Customer Care Specialist is responsible for providing seamless service to students. Responsible for coordinating the resolution of all student inquiries and issues presented through various virtual and in-person inbound channels. Elevates issues or inquiries to the next level of service when required.

Responsible for transactional inquiries related to admissions, registration, student records, transfer credits, student financial aid programs, and convocation, while referring complex cases to the appropriate team member.

Provides back-up support to teammates during peak periods.

Specific Accountabilities:

Front line team member responsible for receiving each customer inquiry through various virtual and inperson inbound channels and asking probing questions to determine the client's exact needs
Responsible for coordinating service delivery within departmental service standards
Required to advise customers on a very wide variety of topics so must be very knowledgeable of all services, functions, policies, etc. of the College and in particular, the Office of the Registrar and Financial Aid Services
Refers issues beyond the incumbent's scope to the next level of service for action and response
Allocates tasks to work study and EBAT students and follows up to ensure completion of those tasks
Responds to third party enrolment and education verification inquiries
Proven customer friendly communication and interpersonal skills
Ability to use tact, diplomacy and judgement
Excellent problemsolving skills
Well organized with the ability to prioritize tasks as appropriate
Works well in a team environment
Conflict resolution skills
Other Duties as assigned

Qualifications:

2 Year diploma in Business Administration, Human Services or Office Administration, or equivalent
Minimum 1 year of experience in a Registrar's Office preferred
3 years experience in a student services environment
Experience/understanding of financial aid an asset
Knowledge of MS Office Suite and student information databases

Lambton College is committed to an inclusive, barrier-free selection process.

If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process.

Information received relating to accommodation needs of applicants will be addressed confidentially.