Technical Consultant, Grills - Barrie, Canada - Napoleon Products
Description
Job DetailsDescription
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers' home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-side scale.
The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe.
Title:
Technical Consultant, Grills
Hours: 9:30 a.m. to 6:00 p.m. MST (Mountain Time)
Location:
Alberta - Incumbent must reside in Alberta
Key Responsibilities and Accountabilities:
- Achieves Contact, order and CRM volume goals.
- Respond to basic technical & troubleshooting inquiries without the need for handoff.
- Able to enter Return Authorizations and Credit Memos.
- Enter customer payments and credits.
- Report necessary revisions to replacement parts manuals, and report issues with our product website.
- Shares new or modified product information with team.
- Helps identify and track potential product quality issues and report through Quality Audit.
Education and Experience:
- High School diploma, College Diploma/Certificate, or University degree in related field preferred.
- Minimum 2 years work experience in Customer Service. Preference for prior contact centre/or technical assistance equivalent.
- Complete all Grill onboarding courses (NED). Personal Development courses in World Class Customer Experience, would be an Asset.
- Microsoft Office Beginner (Excel, Word, Outlook), Visual Manufacturing.
- Must possess strong communication skills. Bilingual French/English an Asset, technical experience relevant to product line
IGNITE YOUR CAREER, Some of our competitive benefits include:
- Competitive Compensation / Wages
- Medical, dental, and vision insurance
- Retirement Savings Plan (RRSP/DPSP)
- Tuition reimbursement
- Life insurance and disability coverage
- Associate Purchase Programs, Product Discounts, Inhouse Sales
- Appreciation Events, Raffles, Draws, Fundraising, BBQ's, Competitions
- Napoleon Cares
- Associates helping Associates
- Employee Assistance Plan
- Napoleon Recognition Program
- GOevisits, virtual doctor visits
- And more
The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities.
Qualifications:
Skills:
Preferred
Microsoft Outlook
- Novice_
Verbal Communication
- Novice_
Internet Skills
- Novice_
French Language
- Novice_
Required
Team Player:
Works well as a member of a group
Motivations
Required
Ability to Make an Impact:
Inspired to perform well by the ability to contribute to the success of a project or the organization
Experience
Required
1 year:
Customer Service
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