Field Service Specialist - Toronto, Canada - Jolera

Jolera

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

**Who We Are
Jolera Inc.

is a multinational technology hybrid aggregate service provider (HASP) focused on delivering IT solutions As-a-Service for its customers and channel partners.

We are Canadian-based with more than 18 years of experience in the industry.

We know that IT solutions require more than just technology - they need skilled people behind them.

That is why we assembled a great team of experts who are committed to finding the best solutions for your needs.

Our people are focused, client-driven, and passionate about connecting users with technology.

**What You Will Do
In this role, you'll be interacting with our clients and users often at various locations across the city.

While at our clients' offices, you'll need to use your broad technical knowledge to identify, troubleshoot, and resolve user issues on a variety of devices - workstations, laptops, smartphones, and other peripherals.

You will also configure devices, manage inventory, perform maintenance tasks, and update documentation.

You'll have hands-on experience working with Windows 7/8/10, Mac OSX, iOS, Windows Server, Active Directory, DHCP/DNS, VMware, Office 365, and more.

At some locations, travel will be required (up to 30-40% in various regions)

Responsible for the overall administration of the desktop, laptop, and peripherals at specific location.
Install, configure, and diagnose client workstations and equipment.
Conduct onsite problem determination and analysis.
Provide advice and technical guidance to end users and technical resources as the situation warrants.
Go on site to support customers or projects that can't be performed remotely as well as routine maintenance.
Verify and diagnose servers, network hardware, and other infrastructure issues with the help of escalation staff.
Document in detail the activities carried out as well as the technical information collected.
Maintenance of the internal network cabling and crossconnects. Executing changes as required.
Maintenance of network printer devices.
Assist with account management activities.
Responsible for the use of the site ticketing system to record all problems, incidents and changes. Ensuring accurate resolution notes for each ticket.
Identify and escalate production critical issues to the appropriate groups.
Perform data backup and recovery at a user level, as required.
Comply with internal controls and policies as applicable.
Responsible for oncall/asneeded support for remote locations.
This position requires some overtime/oncall hours and carrying a mobile phone.

Qualifications

35 years' experience in a technical support role
Relevant Degree/Diploma or equivalent
Proven problem solving and analytical skills.
Excellent attention to detail.
Ability to document processes and accept feedback.
Strong ability to work within a team environments
Valid drivers license is required. Vehicle is an asset
Excellent communicator and personable.
Some knowledge of database technologies and asset.
Ability to make sound judgement calls and escalate to senior resources when needed
Physically capable of lifting and carrying packaged computers, monitors, and other equipment.
Handson experience with troubleshooting, replacing, and configuring hardware, including PCs, mobile devices, servers, and other networking equipment;
Strong knowledge of all Endpoint OS
Windows Operating Systems, MacOS, iOS
Experience with using Endpoint management solutions such as JAMF, SCCM, MBAM etc.

Assets

Industry certifications
Microsoft Certified Professional (MCP), MCSA, CompTia A+, Network+,
Basic working knowledge of Linux and Unix
Past experience with ticketing systems such as ServiceNow or ConnectWise to track time and status/resolution
Handson Experience with print publishing software
Experience in timecritical manufacturing/production environments

What We Offer

Competitive compensation package
Young and dynamic corporate culture
Competitive benefits package
Company Perks, and various brand discounts
Opportunity to advance skills through technical certifications and internal training programs.