Customer Service Assistant - Toronto, Canada - Ace Management Group

Ace Management Group

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Do you believe that all it takes is a little communication and a smile to solve most problems?

Are you passionate about introducing solutions to clients they haven't even been aware of?

Are you ready to grow your career and work for a company that you believe in?

Three times yes? Then we need to meet you

What You Will Accomplish Every Day:

Provide a superior client experience by maintaining brand standards, delivering exceptional customer service, and upholding our core values
Work crossfunctionally with the Client Account Management and Quality Assurance teams to evaluate and execute industryleading client experiences
Participate in managing the flow of inquiries, requests, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline
Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives
Design and implement client communication initiatives to improve effective followup, longterm satisfaction, and client retention
Ensure that all standard operating procedures are successfully executed and maintained by all team members on the client account team

What You Bring to the Role:

Bachelor's degree from accredited college or university
24 years of experience working in the businesssphere in a clientfacing role
Team player able to work effectively and collaboratively to meet goals and client deadlines
Exceptional student mentality with the ability to 'think on your feet' and make educated and responsible decisions quickly
Thrive in a fastpaced, entrepreneurial environment
Pragmatic mindset, but can also bring a sense of creativity to the role to drive innovation amongst the team