Dispatcher - Trucking - Edmonton, Canada - Cliff's Towing Ltd.
Description
_WE ARE EXPANDING OUR DISPATCH TEAM_
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You are customer service oriented, well mannered, professional, detail oriented with advanced technical skills. If you are a people person, then we want to hear from you._
The dispatcher will be responsible to coordinate the activities of our drivers, maintain communication with drivers and customers, and ensure all the necessary details are communicated to both parties in a timely and effective manner.
Key Responsibilities and Duties:
- Answer all lines and assist customers, drivers and other divisions.
- Schedule assignments & coordinate activities of multiple drivers and equipment.
- Monitor drivers check in's/check out's during shifts.
- Accurately records and documents information from customers and/or drivers.
- Process payments received (handling cash, Point of Sale machines).
- Sorting and filing of documents, entering information into various systems.
- Perform any other general duties as assigned.
Required Skills:
- Previous Towing or Transportation dispatching is an asset.
- Ability to read instructions, follow written policies and procedures and take direction.
- Excellent customer service and communication skills.
- Ability to maintain concentration and mental alertness in a variety of situations.
- Ability to work in a fast paced environment while maintaining great attention to details.
- Knowledge of street and road systems in Edmonton and surrounding areas
WE ARE A 24/7 365 DAY A YEAR OPERATION. CANDIDATES MUST BE FLEXIBLE IN TERMS OF AVAILABILITY (DAYS, EVENINGS, WEEKENDS).
Job Types:
Full-time, Permanent
Benefits:
- Casual dress
- Onsite parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability
Experience:
- towing and transport dispatch: 1 year (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
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