Table Games Supervisor - Halifax, Canada - Casino Nova Scotia

Casino Nova Scotia

Verified Company

Halifax, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary

Under the direction of the Casino Shift Manager(s) the Dealer Supervisor is responsible for the supervision and security of multiple table games and Dealers within an assigned section, while ensuring internal controls, government regulations and department policies and procedures are followed at all times.

The incumbent is responsible for ensuring first-class customer service, must be collaborative, excel at multi-tasking and display exceptional communication and interpersonal skills.

The Dealer Supervisor contributes to a safe and welcoming work environment for all employees, motivates, leads by example, and provides a learning environment.

Above all else, must embrace and be aligned with Casino Nova Scotia's culture and philosophy of providing outstanding entertainment experiences.

Job Duties

Monitors games, player tracking (manual & CMP), reports large buy ins/cash outs, table swings, and suspicious play or behavior
Develops and mentors Dealers through daily coaching and feedback
Responsible for the integrity of games by ensuring all government regulations, Internal Controls and Department & Company Policies and Procedures are followed
Deals with conflict resolution; provides comps if necessary
Responsible for various department and company development/initiative projects (promotional ideas, increasing headcount etc.)
Reports wins and losses
Responsible to see that all assets are secured during an emergency (fire alarm, power failure etc.)
Develops and cultivates strong working relationships with all stakeholders: guests, ownership, employees, vendors and regulators
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed
Fosters and encourages GEM skills and behaviors
Fosters excellent guest relations and creates GEM's for casino guests
Finds ways to
play; you are serious about work, without being serious

-
Chooses to make everyday a great day

Stays focused in order to
be there:
Delivers an exceptional entertainment experience to internal and external guests to ensure you
make their day

Minimum Qualifications

Embraces the Casino Nova Scotia culture and philosophy and has a playful, infectious and "all about the guest" attitude
Minimum Grade 12 or equivalent is required
Previous supervisory experience will be considered an asset. Casino supervisory experience preferred.
Casino Table Games experience is required.
Demonstrated previous experience in coaching and developing employees is required
Demonstrated exceptional customer service and interpersonal skills is required
Proven technical abilities, game mix and an extensive knowledge of gaming policy and procedures is required
Satisfactory attendance is required
Demonstrated exceptional communication, negotiating, and conversational skills is required
Proven sound judgement and decisionmaking skills is required
Proven ability to be organized, detail oriented, reliable, punctual, efficient, trustworthy, diligent in duties and responsibilities, and a team player is required
Proven ability to be selfmotivated, and to work well under pressure in a fastpaced environment is required

Additional:

Must be able to concentrate and stand for long periods of time
Must be able to work various shifts
We thank all applicants for their interest and will contact those qualified to continue in the recruitment process._

Benefits: