Robotic Process Automation Support Analyst - Toronto, Canada - Brookfield Asset Management

Brookfield Asset Management

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

locations- Toronto, Ontario- time type- Full time- posted on- Posted Today- job requisition id- R Location

Brookfield Place - 181 Bay Street

Brookfield Culture
Brookfield has a unique and dynamic culture. We seek team members who have a longterm focus and whose values align with our Attributes of a

Brookfield Leader:
Entrepreneurial, Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.

Job Description:

RPA Support Analyst job duties and responsibilities include:
Administering the day to day running of RPA processes
Review, publish and scheduling of Bot processes
Monitoring job queues across tenants and identifying issues that may require remediation, escalation to manager or stakeholder communication
Access provisioning of users on the RPA platform and the Virtual Workstations.
Analyzing, understanding, and documenting existing Bot processes to facilitate the development and maintenance of our runbooks.
Supporting workflow design for new projects as part of development team and working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly
Design of specific workflows and libraries
Conducting unit and integration testing for Bot developed internally
Supporting the Operational Teams during the User Acceptance Testing (UAT) and deployment phases
Incident Management handling the daytoday issues pertaining to production environment
Create, manage, and update tickets in ServiceNow
Managing and investigating incidents logged
Prioritize the defects for resolution
Design solution for the errors, test/UAT and follow change management process to deploy tested fixes to Production environment.

Enhancements

Design and develop minor enhancements for the RPA processes in Production
Follow established ITIL change management and incident management process to deploy RPA processes in Production
Communicating with RPA vendor on software related issues or staying updated on latest features
Assist in the preparation of documentation, preparing best practices standards, achieve KPIs and measure to assist in the growth of the RPA Program
Qualifications and Skills
Bachelor's Degree in Computer Science or related fields.
2+ years of software development experience and/or RPA Developer Certification UiPath Preferred.
Proficient in Microsoft Excel, Word, and PowerPoint.
Ability to work well with business unit SME's, Business Analysts, vendors, and end users in cross

- functional teams.

Track record of meeting or exceeding client expectations, personal performance expectations, and achieving project goals.
Understanding of workflowbased logic and the ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution
Previous experience developing and supporting Macros, Visual Basic scripts, or other configuration/scripting type technology
The ability to work with a structured and methodical approach to workflow design based on guidance provided.
Strong problemsolving skills with the ability to identify root cause of an error.
A selfstarter who delivers high quality work and can adapt to new challenges and be effective as part of a highperformance team.
Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence or harassment.

Brookfield is committed to creating an accessible and inclusive organization.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act.

Should you require a Human Rights Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.