Client Advisor Business Services - Oakville, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Oakville, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary
What is the opportunity?

We have an exciting opportunity to join our team in X as a Client Advisor, Business Services. Applicants who have cash and custody

experience is considered mandatory for this position.

At RBC, we value each person's unique customer service style, and encourage you to bring your best to our clients every day.

In this role, you

provide financial advice to clients and find solutions that meet their individual needs. You have the power to make our brand work for the

people within your local community as you dedicate yourself to putting your clients first. If you have the drive to deliver exceptional

customer service, you can build a great career with us here at RBC.

What will you do?

Serve clients by delivering exceptional customer service through completing transactions, engaging in needsbased conversations, and

communicating with clients throughout the branch

Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact
Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of

RBC partners, or personally fulfil client solutions.

Understand & resolve client concerns, where possible, at first point of contact and be responsible for answering incoming calls and

resolving business account inquiries, balancing cash daily and following established procedures if out of balance and uncovering

customer's personal or business needs and referring them to the appropriate staff members (refer credit requests, investments, new

accounts etc.)

Educate & assist clients, especially business clientele with using RBC digital capabilities.
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing

transactions

Perform business deposits, withdrawals, and bill payments. They will process night deposits, order, ship and prepare Canadian cash for

customer pick-up, order and ship foreign exchange currency and process customer service representative chute bags.

What do you need to succeed?

Must-have
- cash and custody experience

Proven customer service skills, preferably in the financial or service industry
Drive and selfmotivation, as well as excellent communication skills and emotional intelligence
Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
Personal flexibility to work flex hours
Eagerness to learn and determination to succeed

Nice-to-have

Sales experience in the financial or service industry
Knowledge of RBC Business accounts, products and offerings

Is this job right for you? Check out our video and decide for yourself

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our

clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and

achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock

where applicable

A worldclass training program in financial services
Excellent career development and access to a variety of job opportunities across business and geographies
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and highperforming team

Job Skills
Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy

Additional Job Details

Address:

2329

LAKESHORE RD W:

OAKVILLE

City:

OAKVILLE

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Personal and Commercial Banking

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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