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Facilities Attendant I - Ontario, Canada - Great Blue Resorts
Description
GOLDEN BEACH RESORT, 7100 Northumberland County Rd 18, Roseneath, Ontario, Canada Req #191Thursday, March 14, 2024
Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario's cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages.
Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches.
ROLE OF AN FRONT DESK PERSON
Front Desk Person Role Overview
The Front Desk role is designed to ensure the Corporate Objectives of maximizing profitability and Owner, Guest & Staff happiness for their resort by following the 3V Philosophy of Visibility, Velocity and Value.
The Front Desk person is a strong sales driver, profit focused and people oriented.This Position is key to managing administrative activities in the Welcome Centre building and sustaining positive relationships, ensuring customer satisfaction and strong financial returns for investors while generating revenue through chargeable owner maintenance jobs plus through concession and add-on sales.
SkillsA Front Desk Person should possess strong time management skills with the ability to perform multiple revenue generating opportunities and providing resort support with potential owners, existing owners and rental guests.
Responsibilities/AccountabilitiesThe Front Desk Person role is to ensure the maximum profitability of all incremental business activities, while providing customer satisfaction through high standards of service and positively impacting the overall customer experience.
The Front Desk Person's responsibility will include but not limited to the following:Revenue
Owner Management
Outstanding Balances – Performs and records Fee collection calls and emails and provides update notes in system.
Fee processing – Processing fee payments for owners
Owner Maintenance Jobs Add work orders for owners and rentals and resort owned property
Slip fees – collection of monies due
Occupancy Agreements - collects Occupancy Agreements to ensure all current owners have current years' Occupancy Agreement in their Owner's file
Insurance - collection of Insurance proof for current year in their Owner's file
Hydro Billing – track hydro deposits and bill out hydro every September. Complete final reads and collection when trailers are removed from park.
Rental management
Full payment –Collection of full payment taken upon arrival
Check In –
Pre-arrival activities
Housekeeping management – pre-arrival cottage check by Front Desk Person, assigning housekeeping team to clean upon check out
Add on services
Ensure all vacation guests are offered pontoon boat cruises, fishing boats and other chargeable services.
Services are booked as Maintenance Job
Payment is taken at the time of booking
Maintenance job is printed as receipt
Arrange winterization with outside contractor and ensure contract is signed. Mark all units on a map for contractor. Make sure keys are given and returned. Email all customers to inform then when winterization is completed and if any issues arose.
Extended Stay promotion – Advise Rental guest day before checking out they have opportunity to stay an additional day or more at a discounted rate
Book now for next year promotion at discounted rate
Check Out
Outstanding Balances ––Ensure no outstanding balance on file
Post Check out
Ensure cleaning assignment made for the vacant unit
Concessions
Suggestive sell pontoon boat cruises, fishing boats, bike rental, pay for services, food/drink items or merchandise to owners, contractors and vacation guests,
Process fishing and hunting license if applicable
PROPERTY
The Front Desk Person must strive to support a safe, clean and well-maintained resort to our daily, weekly and annual guests by supporting the resort team as required below.
Welcome Centre Cleaning – Entrance, interior, washrooms, signageSignage updated to promote add on services
Complete Incident Report for any safety related occurrence or safety hazard or potential safety concern
Keep copy in Incident Report file and ensure a copy to Health & Safety Compliance Manager
ADMINISTRATION
The Front Desk Person is responsible for the accuracy and completion of all resort related administration, paperwork and document requirements including:
Daily log book - for things to be done from previous day
Phones – answer calls, answer requests, record messages for other employees
Answering Machine - Play answering machine for messages from hours Resort closed. Record messages in daily log book for action and assign delegate employee.
Cash Register Balance
Training of new staff
Visitor Sign In
Ensure all visitors report to Welcome Centre
Visitors to Sign in and Sign out upon leaving resort
Deliveries
Check delivery for accuracy
Notify department where delivery is to go via radio to team
Reports - provide daily, weekly, monthly activity reports to Operations Manager which reports, how
Other duties
Assist Operations Manager when requested
PEOPLE
~ Front Desk Person possesses propriety, looks, acts and sounds like
the expectation of a Great Blue Resorts Employee
~ Front Desk Person wears GBR name tag at all times while on duty
Key Performance Indicators
The Front Desk Person's success will be measured by the following key performance indicators:
Annually
Customer Satisfaction as per Owner and Guest
Attendance of all meetings and training sessions at resort
Week in the Life of an Front Desk Person
The Front Desk Person schedule is 40 hours per week.
.
The schedule during Pre, Peak and Post resort season is Friday through Tuesday and Wednesday and Thursday off, to accommodate busiest sales and rental demands.
SUNDAY to SATURDAYRevenue Management
Owner Management – as outlined above
Rental management - housekeeping unit checks
Property Tasks
Operations Manager
Meet with your Operations Manager, who should have the appropriate reports ready for your meeting review including performance information from the previous week:
Management Fee revenue invoicing & collection
November portion of management fees to be collected by November 30 th and May 1 st portion of management fees must be paid in full prior to May 1 st for recreational cottage owner to have access to the resort with services to remain off until paid in full
Review After sale revenue for previous week and year to date
Slip fee revenue & collection
Review of outstanding balances for Slip fees to be collected prior to May 1 st , # calls made, emails, make personal visits to owner cottage if outstanding and cannot secure payment via calls and email.
Rental revenue & collectionReview Check-in occupancy for Friday and the upcoming Monday
Review Vacation customer survey rating results from the previous week, work on survey/feedback collection plan for current week including rental units, check-out opportunity
Review cleaning checklist completions –
Maintenance Jobs – (formerly known as Maintenance Jobs) Chargeable Owner Requests
Review existing chargeable maintenance jobs, are we on schedule, owner invoiced, work completed in system
Wage $17.00
Great Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age or disability.
Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.~ GOLDEN BEACH RESORT, 7100 Northumberland County Rd 18, Roseneath, Ontario, Canada
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