Program Assistant - Nepean, Canada - Matthew House Ottawa

Matthew House Ottawa

Verified Company

Nepean, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Matthew House Ottawa

Since 2010, Matthew House Ottawa has welcomed and supported hundreds of refugee claimants, and provided quality used furniture to 7000 families in need.

About this role

As a Program Assistant Refugee Services, you will be an important addition to the work of Matthew House Ottawa, by assisting the Program Coordinator in day-to-day tasks required for the efficient and effective operation of our homes for refugees.

The Program Assistant for Transition Housing will focus on the operations of the various locations of MHO transition homes.

You would be asked to:

Set up new transition homes (utilities, internet, initial cleaning, securing required furniture in collaboration with MHO's furniture bank)
Prepare intakes of residents moving to the transition homes, following established procedures
Provide settlement support to current and former residents
Follow up with residents for monthly rent payments
Oversee household management and maintenance (with support of maintenance volunteers and contractors as needed)
Contribute to successful program delivery as a key member of the refugee services team
Perform administrative tasks and other duties assigned by the Program Coordinator
Post-Secondary education in Social Services or related discipline (preferred)
Proven experience in client support or customer service
Excellent people skills
The ability to practice patience with a nonjudgmental attitude
Knowledge of the social services sector in Ottawa
Fluent in English (required); ability to communicate in French and other languages an asset
Proficiency in MS Office suite (Word, Excel, Outlook, OneNote)
Police Records Check (Level
Vulnerable sector check)
Ability to solve routine problems
Attention to detail and ability to respect and follow established systems
Ability to work independently but also to thrive in a diverse team
Passion for the vision, mission, and values of Matthew House Ottawa

Skills

Organization
Effective communication
Time management
Cultural sensitivity
Handy (ability to do simple repairs/maintenance, is an asset)

Working conditions

You will work with a small team of committed and passionate individuals to run the refugee services program
You will be required to work in person with refugees who recently arrived in Canada
You may be required to work extended hours to take care of any emergencies
A valid driving license and access to a personal vehicle is an asset
You must be fully vaccinated for COVID19

Job Types:
Full-time, Fixed term contract

Salary:
From $18.60 per hour

Flexible Language Requirement: