Dealer Operations Coordinator - Winnipeg, Canada - Peterbilt Manitoba Ltd
Description
Since 1981, Peterbilt Manitoba Ltd. has been proud to sell and support the iconic Peterbilt truck brand. Peterbilt Manitoba Ltd.is a multiple award-winning, full-service dealership offering the complete Peterbilt line of new and used heavy-duty and medium-duty trucks, service, body shop, and parts.
The dealerships' goal is to provide the Manitoba region with continued professional and reliable service and with a product that beats the continuation in quality, performance, durability, original rugged appeal and class.
Peterbilt Manitoba Ltd.is seeking an organized and diligent _Dealer Operations Coordinator_ to enhance the overall efficiency and success of our dealer operations.
This position, reporting directly to the Service Manager, will play a key role in fostering a culture of service excellence and continuous process improvement across our three locations.
Occasional travel may be required.The Role:
Platinum Service & Standards of Excellence:
- Ensure locations are striving to attain Peterbilt Platinum Service & Standards of Excellence
- Consistently monitor each stage of the qualification process
- Communicate concerns to appropriate Paccar representatives
- Gather required documentation, data, and photos for submissions
- Review all data and report to management.
Training:
- Train new service department staff on various roles, procedures, and systems
- Run frequent Peterbilt training reports
- Monitor Cummins training to ensure staff certifications do not expire
Process Facilitation:
- Assist in process development and mapping
- Organize and maintain service department filing and records
- Update client information as required
- Monitor Key Performance Indicators (KPIs) on a daily, weekly, and monthly basis
System Facilitation:
- Train and hold teams accountable for Paccar solution usage
- Monitor Paccar solutions cases and ensure proper usage
- Serve as a fleet liaison for Paccar onboarding
- Conduct annual evaluations of special pricing with service managers
- Process work orders and troubleshoot CDK issues
- Run and administer daily reports
Additional Responsibilities:
- Monitor customer survey responses and share responses with appropriate service team
- Manage MPI (Manitoba Public Insurance) by updating new/departed technicians with safety tickets and acting as a liaison for safety audits
- Assist other departments as requested and necessary
- Other duties as assigned
Qualifications:
- A minimum of 2 years of experience in a dealership environment is required
- Previous experience using CDK Drive is considered an asset
- Exemplary time management skills with the ability to adapt in a fastpaced work environment
- Demonstrated aptitude for strategic, analytical, and critical thinking
- Tenacious problem solver with the ability to identify problems and recommend solutions
- Strong verbal and written communication skills
- Proficient in Microsoft Office programs
- Ability and willingness to travel
What We Offer:
- Company paid extended health, dental, and vision care
- Longterm disability insurance
- Life insurance
- Company matched pension plan
- Employee Assistance Program
- Growth opportunities
- Free onsite parking
- Referral bonus program
Please note that only those selected for an interview will be contacted.
Job Types:
Full-time, Permanent
Salary:
$45,000.00-$55,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Dealership: 2 years (required)
Work Location:
In person
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