French Bilingual Technical Support Specialist - Toronto, Canada - Arisoft Inc

Arisoft Inc
Arisoft Inc
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Job summary

  • Receiving end user calls (French & English)
  • Provide first level resolutions
  • Ticket creation/Categorization / Prioritization
  • Ticket escalation to respective Support Group
  • Incident resolution and recovery
Required Technical Skills

  • Service Desk, Service Desk App Support, Service Desk Asset Services, Desktop Support
  • Remote

Roles & Responsibilities

  • Troubleshooting skills on VPN connectivity, dial up, wireless routers
  • Knowledge on active directory, domain controllers etc
  • Exposure to password reset tools
  • Troubleshooting experience using remote control tools
  • Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment

Job Type:
Fixed term contract


Schedule:

  • 8 hour shift

Experience:


  • Total IT: 4 years (preferred)
  • Technical support: 2 years (preferred)

Language:


  • Native French (required)

Work Location:
Hybrid remote in Toronto, ON
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