Housekeeping Supervisor - Niagara Falls, Canada - The Oakes Hotel Overlooking the Falls

The Oakes Hotel Overlooking the Falls

Verified Company

Niagara Falls, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Oakes Overlooking the Falls is looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service.

The Housekeeping Supervisor's responsibilities include organizing employee shifts, training and motivating team members and checking guest rooms and public areas for tidiness.

To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities.

Responsibilities

Assist the Housekeeping Manager with hiring & training new housekeepers on cleaning and maintenance tasks
Check guest rooms and public areas, including stairways and lounge areas, for cleanliness
Oversee team members on a daily basis
Schedule shifts and arrange for replacements in cases of call ins or no shows
Establish and educate staff on cleanliness, tidiness and hygiene standards
Motivate team members and resolve any issues that occur on the job
Respond to guest complaints and special requests
Monitor and replenish housekeeping inventory including but not limited to chemicals, guest room supplies, amenities, linen
Participate in large cleaning projects as required
Ensure compliance with safety and sanitation policies in all areas
Clean guest rooms as and when required
Liaise with other departments (maintenance & front desk) to ensure guests requests are dealt with professionally and as soon as possible.
Lead with a handson basisto base yourself in the lobby and lead by example, assisting the front desk team and handling guests' concerns and engaging guests to enhance their stay
Managing and improving the staff K.P.I.'s, while trying to increase performance and boost employee morale
Assist the housekeeping manager in managing the department with the help of numbers room times, cost per occupied rooms
Helping out with daily, weekly & monthly reports as needed, understanding them and assist with strategies to improve them
Make and assign daily cleaning boards for housekeepers
Have a working knowledge of the correct maintenance and use of equipment and communicate with maintenance department to ensure all equipment is serviced regularly
Status of hotel room count, group arrivals/departures, VIP's, and knowledge of job responsibility of staff
Performs other duties as assigned and able to carry out any other reasonable task set by the hotels management

Requirements:

Work experience as a Housekeeping Supervisor or similar role
Flexibility to work various shifts, including evenings, weekends and holidays
Handson experience with cleaning and maintenance tasks for large organizations
Ability to use industrial cleaning equipment and products
Excellent organizational and team management skills

Hennepin Fallsview Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hennepin Fallsview Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process.

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Salary:
$18.50 per hour

Benefits: