Parts Consultant - Middleton, Canada - Bruce Automotive Group

Bruce Automotive Group

Verified Company

Middleton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you a highly organized and customer-oriented individual with a passion for the automotive industry? We are currently seeking a Parts Consultant to join our dynamic team and contribute to the success of our GM store in Middleton, NS.

The Opportunity:

As a Parts Consultant, you will be the primary point of contact for our valued customers seeking automotive parts and accessories.

Your exceptional customer service skills, in-depth product knowledge, and ability to handle inquiries efficiently will ensure customer satisfaction and contribute to the overall growth of our business.

This position requires someone with a keen attention to detail, excellent communication skills, and a genuine interest in helping customers find the right parts for their vehicles.

Responsibilities:

Listen to customers' needs and assist them in identifying the correct automotive parts and accessories for their specific requirements.
Assist the team in providing quotes and parts for the technicians.
Utilize our parts catalogue and computer system to accurately look up and locate parts in our inventory.
Provide accurate price quotes and estimated delivery times for parts and special orders.
Process parts orders efficiently and accurately, ensuring timely delivery to customers.
Handle customer complaints or concerns with empathy and a commitment to resolving issues promptly.
Maintain an organized and clean parts department, ensuring all parts are appropriately labelled and stored.
Collaborate with other departments, such as the service department and sales team, to meet customer needs effectively.
Stay updated on new products, promotions, and industry trends to provide valuable insights to customers.
Assist in periodic inventory counts and ensure parts stock is kept at appropriate levels.

Requirements:

High school diploma or equivalent; additional education or certification in automotive technology or related field is a plus.
Proven experience in a customer service role, preferably in an automotive parts or dealership environment.
Strong knowledge of automotive parts, their functions, and compatibility with different makes and models.
Excellent communication and interpersonal skills with the ability to build rapport with customers and colleagues.
Proficient computer skills, including experience with parts catalogue systems and inventory management software.
Ability to work in a fastpaced environment, prioritize tasks, and manage time effectively.
Attention to detail and a commitment to maintaining accurate records.
A valid driver's license and a clean driving record are preferred.

Our Offer:

At Bruce Auto Group, you will join a team of thinkers, doers and innovators who have experience working in a dealership or have a passion for the industry.

You will work with a team that shares the same values of being collaborative, passionate, trusting, respectful, innovative, accountable. We offer a competitive pay plan, benefits for full-time positions include paid personal days off, health & dental plan, health spending account, retirement savings plan with matching contributions, discounts on products and services, career progression opportunities, discounts at major retail outlets, and a fun and engaging work environment