Bilingual Customer Supply Chain Specialist - Toronto, Canada - Lindt & Sprungli

Lindt & Sprungli

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reporting to the Team Lead, Customer Supply Chain, the Customer Supply Chain Specialist will act as a key liaison with the customer and sales departments to develop professional, long-term relationships through accurate and timely order management, process improvement and short and long term problem resolution.

Key Responsibilities:

Accurately process, audit and manage customer orders in JDE (including availability, compliance and timeliness)
Followup on all stock shortages, order shipping, customer specific requirements (i.e. ticketing and labeling) and miscellaneous issues that relate to the accurate and timely shipment of all orders.
Be the point of contact with customers to answer questions/resolve discrepancies regarding stock, availability, shortages, timing of shipments and company policies regarding minimum order size, back orders etc.
Complete month end reporting and month end closing activities on a timely basis
Case Fill reporting on a monthly basis
Make and implement recommendations to optimize current policies and procedures
Assist with audit and clearing of customer noncompliance charges for assigned customers
Process OS&D deductions for assigned customer portfolio and provide insights/learnings to Team Lead and Supply Chain Manager
Monitor open orders to ensure they are being processed in a timely manner from receipt to customer
Update customers on order shorts and delay to minimize the impact to On Time and Case Fill (mitigating customer fines)
Process OS&D deductions for assigned customer portfolio to ensure that the aging does not go above 90 days

Qualifications:

Bilingual English/French Required
2 years previous experience in customer service and order management in an MRP environment JDE or SAP preferred
Supply chain and EDI experience preferred
Strong computer skills in Microsoft Office, Excel, and order entry system.
Postsecondary education required
Excellent problem solving, prioritization, & organization skills with the ability to manage multiple competing projects.
Ability to work independently with minimum supervision.
Excellent communication and interpersonal skills, English & French (listening, oral and written).
Excellent customer service orientation
Ability to work collaboratively to solve problems and resolve issues

Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world.

During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.

Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. #SALES #LI-LINDTCA #LI-HYBRID #CORPORATE #LI-DT1