Partner Business Operations Analyst - Toronto, Canada - Salesforce

Salesforce

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Category

Sales

Job Details

About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.

Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.

And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way.

The company was founded on three disruptive ideas:
a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model.

These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" nine years in a row.

We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce.

Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Role Description: _

We are looking for a highly motivated individual and team player to join the Partner Business Operations team focused on supporting our Partners.

You are a highly motivated team player with expertise working in a fast paced, cross-functional manner. You have the ability to establish cross functional business relationships. You have a proven track record on delivering results and getting things done.

You are smart, have strong business acumen, with the ability to make a notable impact within your first 30 days at salesforce.

You are able to effectively communicate with key stakeholders in the partner ecosystem with a keen focus on driving operational excellence in supporting our Reseller program.

Responsibilities: _
Respond to process & policy questions and effectively communicate requirements to all stakeholders
Provide triage for internal partner business issues and inquiries
Analyze and update data as required to meet data quality standards
Point of contact with Tier 1 team and processes they do for Business Operations team
Assist in special projects as required
Foster Best Practices with globally consistent and scalable knowledge sharing programs
Documenting asis and tobe business processes
Can develop process maps and identify process improvement recommendations
Proactively drive process and policy improvement to support a fast growing channel
Provide monthly, quarterly and adhoc reporting and metrics for partner ops
Experience/

Skills Required:
_

Bachelor's degree or equivalent combination of education and experience
5+ years sales, sales support, i.e. deal desk, operations support experience
Experience in a fastpaced, customerfacing team
Excellent interpersonal, problem solving and time management skills and the ability to maintain a professional attitude even under stressful situations
Extreme attention to detail with a strategic eye
Demonstrated participation in process improvement initiatives and/or project management experience
Ability to understand broader business and financial issues and juggle multiple projects and/or tasks

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.