Data Center Technician - Quebec City, Canada - Vortalsoft inc.

Vortalsoft inc.
Vortalsoft inc.
Verified Company
Quebec City, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Role - Data Center technician (Customer Engineer)

Location - Quebec City, Canada


We are looking for 5 self-motivated, dedicated individuals who are ready to put their technical skills to work in a fast-paced, customer-focused environment.

Utilizing their technical knowledge, they will have the responsibility of responding to customer calls in a timely and efficient manner to troubleshoot, analyze and diagnose servers in a critical environment.

They will provide problem resolution or refer more complex issues to a Sr. Support Engineer.


Responsibilities:


  • Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on responsiveness; provides issue resolution
  • Maintains inventory and documentation of activity
  • Creates own service tickets, updates, and closes
  • Break/Fix

Qualifications:


  • Previous experience working on on HPE, DELL, Oracle (SUN), or Lenovo Servers
  • Strong problem solving and selfmanagement skills with attention to detail
  • Ability to prioritize tasks and effectively communicate verbally and in writing' experience servicing hardware as specified or utilized in customer environment
  • Familiarity with tickettracking software (ServiceNow preferred)

Pay:
$60,000.00-$65,000.00 per hour

Expected hours: 40 per week


Benefits:


  • Dental care
  • Extended health care
  • Paid time off

Schedule:

  • 8 hour shift

Experience:


  • Data center technician: 3 years (preferred)
  • Troubleshooting hardware: 2 years (preferred)
  • Breakfix: 1 year (preferred)
- servers: 1 year (preferred)


  • HP/Dell/enovo: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)
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