Special Events Consultant - Burlington, Canada - Pearle Hospitality
Description
Job Purpose:
As a part of the Sales Team, the person in the Special Event Consultant is able to maintain client relationships and provide the superior service Pearle Hospitality is known for.
Guest-focused, and with an eye for details, Consultants work tirelessly to not only foster those event sales, but also promote return business with flawless event execution.
Key Accountabilities:
- Meet with clients and guests to determine and develop an event that will meet and exceed expectations based on budget given, size of event, tone, desired outcomes, etc.
- Conduct first visit appointments with potential clients and prepare appropriate sales strategy for each first appointment.
- Follow up with clients postevent to receive feedback and communicate response to appropriate departments.
- Respond to guest concerns and handle complaints to ensure positive guest recovery.
- Seek creative ways to improve service levels within all aspects of the positions.
- Accept and perform additional tasks as required for optimal performance of the restaurant.
- Actively represent and promote Pearle Hospitality's core values within the workplace.
- Act as an ambassador of Pearle Hospitality.
- Follow company policies and procedures as defined and outlined by Pearle Hospitality.
- Follow all Health and Safety standards to ensure a safe work environment for all guests and team members.
- Adhere to all cleanliness and sanitization practices.
- Maintain professional appearance and act with integrity and honesty.
What we would like you to bring to the position:
- Post-secondary education in Events/Events Management considered an asset.
- Previous experience in Hospitality and/or Event Planning considered an asset.
Knowledge:
Working knowledge of Opera, Mircos, OpenTable, Microsoft Office Suite, and experience with multi-line phone systems considered an asset.
Sales:
Ability to meet and exceed individual sales targets and contribute to the Team's profitability goals while holding self and others accountable for achieving results.
Maximize revenues by up-selling contracted products and identifying additional revenue opportunities based on the event profile and guest budget.Communication:
Coordinate with clients event details, ensuring to accurately capture all desired event items within desired budget. Accept feedback from clients and relay that information to appropriate persons/departments for further development and improvement.
Budgeting:
Participate in the budgeting process to establish goals with sales department. Able to identify challenging areas and develop creative solutions for clients.
Organization:
Effectively and accurately maintain client files and event details, paying particular attention to confidentiality and protection of clients' personal information.
Adaptability:
Ability to remain poised and professional in a fast-paced environment and positively interact with a variety of diverse guests and team members.
Display ability to adapt style based on guest tone, personality, budget, culture, etc. to achieve first appointment success.Why join Pearle Hospitality team:
- Competitive wages
- Discounts at all Pearle Hospitality restaurants, golf course, hotels and spas
- Training and Development
- Growth opportunities
- Amazing team and company culture
Benefits:
- Discounted or free food
- Employee assistance program
- Extended health care
Schedule:
- Weekend availability
Experience:
Event Sales: 1 year (preferred)
Work Location:
In person
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