Credit Manager - Mississauga, Canada - UCS Forest Group

UCS Forest Group

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are:

UCS Forest Group is North America's premier distributor and importer of specialty wood products and decorative surfaces for the architectural woodworking, commercial and residential furniture, and cabinet-making industries.

We offer a comprehensive selection of hardwood lumber and softwood lumber, as well as a full line of decorative panels.

The quality of our products and service experience is unparalleled.

From Seattle to Chicago and Los Angeles to Salt Lake City, we are "Delivering the Difference" to the United States as Sierra Forest Products.

About the Role:

The Credit Manager will be responsible for credit & collections operations within their assigned region.

The position is responsible for daily collection calls, order releasing and review of customer credit limits for an assigned portfolio of client accounts.

This includes (but is not limited to) monitoring, identifying, and addressing issues of assigned accounts and ensuring compliance with credit policies and procedures.

Responsibilities:

Daily business to business collection calls to encourage customers to pay within their assigned terms
Monitor assigned accounts receivable to identify trends and issues. Report weekly to leadership and provide status update on accounts
Work closely with the Customer Service, Sales and Operations to ensure client service satisfaction
Disciplined approach to diarize collection activities and call logs
Negotiating payment while maintaining client goodwill; facilitating dispute resolution
Recommend appropriate course of action for dealing with delinquent accounts; escalate internally or with the customer to determine the root cause and correct
Manage daily credit hold queue within the credit policy guidelines
Complete credit reviews on both new and existing accounts, utilizing credit reports, bank reports and trade references
Identify and recommend areas of improvements within standard operating procedures and departmental policies
Perform other related duties as assigned by management

Requirements:

University Degree or College Diploma in related field
35 years' experience with trade credit in business to business environment
Solid knowledge of credit, collections and accounts receivable processes and procedures
Familiar with D&B Credit Reports
Familiar with Uniformed Commercial Code, Construction Lien Act, Waiver and Lien processes
Demonstrated conflict resolution skills; sound judgement and decisionmaking skills
Solid problemsolving capabilities to ensure issues, complaints, and inquiries are handled tactfully, effectively and promptly
Strong attention to detail, goal oriented
Ability to partner with customers to achieve win/win solutions
Excellent communication (oral & written), and organization skills
Ability to maintain a high level of accuracy
Proven organizational/ negotiation/ communication skills
Selfmotivated and results oriented individual
A team player with good listening and customer service skills

Work Conditions:

Manual dexterity required to use desktop computer and peripherals