System Support Specialist - Toronto, Canada - University of Toronto

University of Toronto

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:06/07/2023

Req ID: 30912

Faculty/Division:
School of Management

Department:
Joseph L. Rotman School of Management

Campus:
St. George (Downtown Toronto)

Position Number:

Description:

About us:

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada's commercial and financial capital.

Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose:
to create value for business and society.

We make a fundamental promise - Here's where it changes - to our students, our partners and the broader community.

Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

Your opportunity:

The System Support Specialist & Special Projects will manage the development of online course content for various Executive Programs.

The incumbent will identify courses and faculty members that lend themselves to online delivery and encourages exploration of the medium.

The position will also supports instructors with the development of their courses as they convert, either fully or in-part from traditional classroom delivery to online delivery.

Your responsibilities will include:

Probing for information from endusers to identify problems and establish needs (relating to the use of educational technology to support teaching and learning
Conducting needs assessments to determine enduser technical requirements (e.g. determining if Faculty member's exam should be loaded using an assignment or quiz tool)
Planning and developing educational programs and courses independently
Researching, analyzing and recommending potential changes to system features (as part of a managed review process)
Analyzing internal and external trends and recommending educational programming improvements
Researching, analyzing and recommending potential changes to system features
Conducting detailed analysis and evaluation to inform program planning activities; evaluating learning outcomes for program development

- **Essential Qualifications**:

Bachelor's Degree or acceptable combination of equivalent experience.
Minimum three (3) years experience designing, developing, implementing and evaluating technologymediated courses/programs for adult learners, in an academic/continuing education, professional development and/or learning and development context
Experience in technicallyoriented computer support position, preferably in a large networked environment.
Experience in online and elearning course design, development and delivery
Experience in direct program delivery in an academic setting
Experience with instructional design, in order to create effective and clear training Materials and presentations
Experience delivering effective training sessions and workshops using audiovisual communication and presentation technology (e.g. conference phones, videoconferencing units to projectors, wireless presenters, and Smart Boards)
Proven work experience in building and supporting synchronous, asynchronous or blended learning courses using Blackboard, Canvas or other learning management systems and related software/communication platforms or other comparable learning
Experience in designing, implementing and supporting faculty in managing online webinars using platforms like Zoom, Blackboard Collaborate or Microsoft Teams
Experience with Microsoft Office (Word, Excel and PowerPoint), Abode Creative Suite and Google Docs
Exceptional customer service with strong relationship management skills
Ability to execute project plans and maintain production schedules, and provide input to the development and refinements of operational and administrative guidelines, procedures and policies to support process improvement
Ability to remain uptodate on developments in digital learning
Exceptional customer service with strong relationship management skills
Ability to manage conflicting priorities and deadlines
Effective interpersonal skills to develop good working relations among staff, clients and peers
Comfortable working in a dynamic, highly accountable team environment with multiple projects moving forward simultaneously and able to work both within a team and independently.

Assets (Nonessential):

Experience in web development including working knowledge of HTML
Experience with SQL
Familiar with Sales Force

To be successful in this role you will be:

Communicator
Motivated selflearner
Possess a positive attitude
Problem solver
Procedural
Resourceful

Closing Date: 06/16/2023, 11:59PM ET

Employee Group:

USW

Appointment Type:
Budget - Continuing

Schedule:
Full-Time

Pay Scale Group & Hiring Zone:

Job Category:
Administrative / Managerial

**Lived Experience Statement