Ground Operations Trainer - Richmond, Canada - Pacific Coastal Airlines

Pacific Coastal Airlines

Verified Company

Richmond, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Pacific Coastal Airlines is seeking a permanent full-time
Ground Operations Trainer & Quality Assurance
based out of South Terminal building located close to the Vancouver International Airport in Richmond.

**We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Reporting to Manager, Ground Operations, the Ground Operations Trainer & Quality Assurance will be responsible for the development, oversight, maintenance and delivery of all Customer Service training programs at Pacific Coastal Airlines.

The successful incumbent will play a critical role with ensuring that all Customer Service Agents (CSAs) are trained and adhere to all company Standard Operating Procedures (SOPs), and Transport Canada Regulations.

Responsibilities:

Develop training material and establish training programs as per SOPs
Schedule and deliver initial, recurrent, and other required training courses for all Ramp Agents
Prepare examinations and progress reports for initial and recurrent training programs
Maintain training files/records of all Ramp employees in compliance with SOPs
Audit and evaluate SOPs, Ground Operations Manual, job aids, and all other reference materials
Audit and evaluate Ground Operations for compliance
Perform SMS investigation of quality and incident reports pertinent to Ground Operations standards and procedures
Provide direction to Ramp Agent personnel with regards to training related matters
Support workers who have questions or need additional assistance in understanding their job responsibilities
Monitor and evaluate performance of all Ramp employees relative to new training environments
Maintain current knowledge and understanding of all current Ground Operations and Company policies and procedures
Maintain the highest standards of safety and security at all times
Other duties as assigned

Education & Experience:

Minimum of 3 years work experience as a Ground Operations Agent or related field
Previous instructing experience is an asset
High School Diploma
Knowledge of MS Office (Word, Excel, PowerPoint, Microsoft Access)
Strong understanding of Ground Operations, SOPs, Company Indoctrination and Department training

Skills, Knowledge & Abilities:

Excellent verbal and written communication skills
Excellent organizational skills, professionalism and attention to detail
Sense of leadership, diplomacy and team spirit
Flexible to work various shifts (days, evenings, nights, weekends and holidays) including overnight travel
Must be able to obtain and maintain designated security clearance (RAIC)

_ Why Pacific Coastal Airlines?_

Company Culture:
We honour our company motto of _People Friendly, People First_ for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Compensation:
We recognize and value industry experience by offering competitive compensation commensurate with prior experience.

We offer long term pay progression to recognize years of service as well as a company match Group RRSP for retirement planning.

Health Benefits:

We offer a standard benefits package for permanent employees consisting of extended health, dental, travel medical, life insurance, AD&D, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits:

We offer excellent travel perks within the Pacific Coastal network for employees, their eligible family members, and their buddies.

Also available to employees and their eligible family members is standby travel on other airlines across the world.

Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.