Service Manager, Laval - VinFast Auto Canada

VinFast Auto Canada

Verified Company

Laval, Canada

4 weeks ago

Posted by:

Sophia Lee

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Description

About VinFast

VinFast is Vietnam's leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years.

Now, in 2024 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe.

VinFast is one of the largest auto manufacturers in South East Asia with world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year.

We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line.

VinFast is proud to produce vehicles with superior craftsmanship, the highest safety standards, and intelligent infotainment that compete with leading Asian, European and American OEMs.

VinFast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales.
VinFast Auto Canada Inc.

an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Canada over the next 12 months.

Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor.

Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment.

VinFast and VinFast Auto Canada Inc. are subsidiaries of Vingroup, one of the largest private conglomerates in Asia with a market capitalization of C$20 billion. As a multi-sector corporation, Vingroup focuses on three main areas: Technology, Industrials, and Real Estate.

SCOPE OF JOB

As the Service Manager, you will be responsible for managing your Service Centre team, ensuring that an exceptional client experience is delivered to VinFast customers during ownership.

Your expertise will be relied upon to manage all aspects of the service department, in order to successfully achieve customer satisfaction, revenue, and profitability objectives.

RESPONSIBILITIES AND TASKS

Lead a successful Service Centre team comprised of Service Advisors and Technicians, from recruitment, through to management, motivation, development, and retention
Implement corporate processes and standards to ensure customer satisfaction and efficient operations
Manage utilization of mobility solutions
Manage relationships with collision repair network facilities
Instill VinFast loyalty by ensuring an exceptional experience for all customers
Handle and resolve escalated customer complaints
Liaise with VinFast team members from various departments across showroom and corporate head office
Actively manage and improve on all measured performance indicators, including gross sales, profitability, loyalty, CSI
Prepare, administer and adhere to annual operating budgets
Maintain highest possible standards of workmanship and safety
Keep up to date in training by completing all VinFast and any relevant traderelated training and ensure the same for all staff
Oversee administration of warranty claims in compliance with policies and procedures
Execute service, promotional campaigns
Ensures the proper care, storage and inventory of companyowned automotive tools and shop equipment, inclusive of required inspections, certifications
Monitor, maintain and ensure proper charging equipment operation
Ensures that facility, work areas and customerfacing areas are kept clean and wellmaintained, at all times
Other duties as assigned

WHAT YOU BRING ALONG

A minimum of 5 years of service management experience as an automotive Service Manager, or Assistant Service Manager, with a proven track record in customer satisfaction
College Diploma or Trade School Certificate in Automotive Studies, or equivalent
Leadership experience, inclusive of coaching teams, implementing process, and goal setting
Possess sound automotive technical background with a strong knowledge of EV, technical/mechanical repairs
Strong interpersonal skills, with excellent written and oral communication skills
Ability to handle and resolve customer issues or concerns promptly and professionally
Valid Driver's License, clean driver's abstract/record

CHARACTERISTICS & TRAITS

Detail oriented, highly organized, and able to multitask effectively in a fastpaced environment
Cando mindset with high energy and strong work ethic
Creative problem solver; not afraid to think outside the box, always with customer experience inmind
Exercises sound judgment
Flexible and adaptable; able to deal well with modifications and changes to operations
Passion for excellence and contributing to the success of the business
Innate curiosity and willingness for continuous learning, flexible to changin