Multi-location Manager - Ottawa, Canada - Presotea

Presotea
Presotea
Verified Company
Ottawa, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description

This is a FULL-TIME position that request to travel between stores frequently in Ottawa Region.


As a PRESOTEA Multi-location Manager, you will be responsible for the overall success and operation of the PRESOTEA location you oversee.

Primary responsibilities include hiring, training, leading and managing different team members from several locations, fostering a positive, collaborative and energetic work environment, and ensuring that each store reaches or exceeds our operational and financial goals.


Taking care of the TEAM:


  • Hire, provide instore training and support to all new recruits
  • Motivate, inspire and retain Baristas through ongoing feedback, coaching and support
  • Oversee each member's development path within the store
  • Foster a fun, inclusive and positive work environment for all team members

Taking care of the CUSTOMERS:


  • Model an exceptional customer service for an utmost retail experience
  • Address all customer feedbacks and take steps to improve quality of service
  • Foster customer loyalty by building relationships with regular customers

Taking care of BUSINESS:


  • Build a weekly schedule that efficiently deploys the right number of team members for any given day of the week, taking into account business seasonality, staff availability and each individual capabilities.
  • Monitor inventory levels, placing orders to replenish quantities of materials, ingredients, and inhouse items when needed. This means ensuring that the store never runs out of inventory and avoiding lastminute rush orders.
  • Ensure that all food products are handled, stored, prepared and served safely in accordance with company and government Food Safety guidelines.
  • Ensure that store opening and closing procedures are carried out to standards.
  • Demonstrate proactiveness and leadership in keeping the store clean, organized, attractive and comfortable for all customers and staff members. This includes conducting monthly deep cleaning of the store and decorating the store on important special holidays.
  • Manage store promotions and introduction of new seasonal menus. This includes training staff on new recipes and new POS menu.
  • Providing information in a clear and timely manner to the Operations Manager while maintaining confidentiality wherever needed.
  • Responding positively and in a timely manner to external customer questions and requests.

Job Requirements:


  • Minimum 2 years experience in retail or F&B management or related supervisory experience
  • Excellent leadership skills and ability to provide excellent customer service
  • Ability to effectively coach, train and motivate others
  • Effective communicator with strong interpersonal skills who can foster a positive and inclusive work environment
  • Successful record in driving sales and controlling costs
  • Effective time management and delegation skills
  • Possess a sound judgement and problemsolve with autonomy
  • Comfortable working in a fastpaced environment
  • Must be willing to work evenings, weekends and holidays

Language:
English (required), Chinese / Mandarin / French(preferred)

Job Types:
Full-time, Permanent


Salary:
From $48,000.00 per year


Schedule:

  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Morning shift
  • Night shift
  • Weekends as needed

Supplemental pay types:

  • Bonus pay

Education:


  • Secondary School (required)

Experience:


  • Restaurant management: 2 years (preferred)
  • Barista: 1 year (preferred)

Language:


  • English (required)
  • French (preferred)
  • Mandarin (preferred)

Licence/Certification:

  • Driving Licence (required)

Ability to Commute:

  • Ottawa, ON (required)

Work Location:
In person
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