Deskside Support/it Support - Quebec City, Canada - Pomeroy

Pomeroy
Pomeroy
Verified Company
Quebec City, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Interfaces with end users to resolve moderately complex problems concerning system functions reported through a problem ticket. Assesses diagnostic information and determines alternatives.

  • Performs install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Diagnoses problems, initiates scripts or loads patches to implement the activity. Escalates unresolved issues or problems and may provide alternative courses of action.
  • Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.
  • Provides guidance and training to client population on system and products to eliminate recurring errors for larger or multiple systems/products with mínimal coordination. Recommends changes to procedures and processes; implements as approved.
  • Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
  • Supports documentation maintenance; updates information and changes as directed.
  • Works with less experienced technical and nontechnical personnel on both routine and complex projects.
Basic Qualifications

  • 23 year of Deskside Support experience
  • Must be fluent in French
  • Must have hardware and software troubleshooting skills
  • Must have strong Win 7/10 installation and support
  • Worked with Troubleticket Software
  • Network Troubleshooting
  • Good interpersonal skills to work with customers
  • Good analytical and problemsolving skills
  • Good communication skills
Work Environment

  • Able to lift 50lbs.

Pay:
$26.00-$30.50 per hour


Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Quebec City, QC G1P 0B3: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you looking for or using Corp2Corp to support a work visa? (yes/no)

Experience:


  • IT support: 3 years (required)

Work Location:
In person
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