Disability Case Manager Coordinator - Waterloo, Canada - Equitable Life of Canada

Equitable Life of Canada

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential.

Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff.

Join Equitable Life today.

Position Title:
Disability Case Manager Coordinator

Reports To:
Manager, Group Dental Claims and Group Claims Support

Department:
Group

Term:
Permanent Full-Time

Work Arrangements:

We are currently working remotely, and we will be moving to a hybrid model when our office renovation is complete (approximately September 2023), coming into the office a minimum of 2 days per week, every other week on designated days.

The Opportunity:

Equitable Life is looking to grow our Group Claims Support team, with the addition of another Group Disability Case Manager Coordinator.

Providing excellent client service using our Service First guiding principles to external and internal clients is what we do You will join a small, but mighty team and be accountable to accurately assess disability claims for completion, taking action to resolve missing information while maintaining service standards and meeting or exceeding quality standards.

You will respond to incoming inquiries, both written and by phone, perform outbound phone calls to plan members, plan sponsors and practitioners as required, to ensure the efficient flow of claims.

You will also help to manage daily work in virtual queues including but not limited to indexing, setting up new claims, sending out communication, managing incoming communications, follow ups and other tasks as required.

If all of this sounds like work you would enjoy, then this position is for you

What you will be doing:

Handle inbound and outbound phone calls as well as written communication
Complete templated letters on BMS to send to claimants/employers
Index incoming documentation accurately and within established turn around times
Complete new claim set up
Complete follow ups on new and existing claims within the required turn around time, to ensure documentation is received accurate and timely for disability claims management
Issue expense payments on BMS to doctors, rehab providers, investigators, etc.
Preparation of affidavits for litigations
Maintain spreadsheets for tracking mail volumes, settlements each month, and other reporting purposes
Other duties as required

What you will bring:

Knowledge of Life and Disability claims adjudication processes
Superior interpersonal skills to manage relationships with internal and external clients. Clients include Plan Members, Plan Sponsors, Disability Case Specialists, Finance, I/T, other Group Departments, Group Offices, medical offices, and physicians
Ability to meet productivity and quality standards in a fastpaced production environment
Ability to work effectively in a team environment
Actively contribute to the teams' continuous process improvement objectives
Strong verbal and written communication skills
Ability to organize, prioritize and maintain a high degree of accuracy
Strong mathematical skills
Strong computer skills, including the ability to work in several different systems at the same time
High degree of professionalism and discretion in handling confidential and sensitive issues
Willingness to adapt current processes, or take on additional tasks to improve efficiency and internal client support provided to each claims area
Ability to work well in a team environment as well as independently
Detail oriented and problem resolution skills
Dependability and reliability

What's in it for you:

A healthy worklife balance with employee wellness top of mind
Annual bonus program, annual vacation allowance, and companypaid benefits program
An additional paid volunteer day each year so you can spend time giving back to the community
Immediate enrollment in the company's pension program with employer matching
Employee resource groups that support an inclusive work environment
Tuition support and specialized program assistance
A company subsidized cafeteria with a variety of daily options
Discounts on company products and services, and access to exclusive employee perks
Regular EQ Together events focused on company togetherness and collaboration

As part of the recruitment/offer process you will be required to: