Store Operations Manager - Toronto, Canada - Eataly North America

Eataly North America

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

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Description

Company Description

Eataly is the world's largest artisanal Italian food and beverage marketplace Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim

for our guests to:

EAT authentic Italian food at our restaurants, cafés and togo counters
SHOP a selection of highquality Italian, local and homemade products
LEARN through our classes and our team's product knowledge

Job Description:

The Store Operations Manager oversees Eataly's grocery, fresh counters and quick service restaurants operations of the store.

The Store Operations Manager is an operational leader who supports the definition of the strategy and is accountable for the execution of strategy.

Additionally, the Operations Manager analyzes data to drive sales while leading through example and support the operation on the floor.

Reports directly to the Director of Store Operations. Directly oversees the Retail and QSR Managers, Service Leads, as well as hourly Associates.

Directs and organizes the store's retail and QSR operations to maximize profitability while upholding the company's mission, values, policies, quality and guest experience standards
Builds and leads a highperforming team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
Oversees daytoday operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales
Works closely with each manager to understand operational needs and boost interdepartmental collaboration
Ensures the team always offers a consistent, high level of service to all guests
Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales
Manages merchandise and creates product lists, identifying rollouts and phaseouts of products
Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
Partners with senior leaders and the corporate team on the QSR business growth strategy for the store
Prepares weekly updates on the Retail and QSR departments and collaborates interdepartmentally to plan activities and achieve all store goals
Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations
Documents, investigates and resolves employee and guest incidents
Performs other duties as required or assigned

Qualifications:

Qualifications

Bachelor's Degree
6+ years of management experience in a highvolume, fastpaced quick service or retail venue
Exceptional communication, leadership, motivational and teambuilding skills
Demonstrated problemsolving, organizational, analytical and business management skills
Advanced proficiency in Microsoft Office and common retail Point of Sales systems
Experience with Italian products and wine
Experience and knowledge in coffee, coffee production and manual espresso machines

Additional Information

Benefits and Perks