Information Technology Support Specialist - Vancouver, Canada - Aquilini Development & Construction

Aquilini Development & Construction

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Information Technology Support Specialist

Reports to:
Director, IT

THE TEAM

Aquilini Group ("AG") is a diversified family business founded in Vancouver, BC more than 50 years ago with roots in the real estate development and construction industry.

Today the company owns and manages an international real estate portfolio that includes commercial and residential properties, hotels, golf courses, vineyards and blueberry and cranberry farms.

In addition to its ongoing pursuits in real estate development and construction, AG has expanded its holdings to include assets in the sports & entertainment, renewable energy, aquaculture, tourist attractions, restaurants, and food & beverage industries.

THE OPPORTUNITY

The Information Technology Support Specialist will be part of the Information Technology Department responsible for the implementation and the continuously improvement of enterprise technology.

Reporting to the Director of IT at Aquilini Development and Construction.

The Information Technology Support Specialist is responsible for providing direct support and troubleshooting software and hardware issues for on-site and as the head-office teams.

The Information Technology Support Specialist is expected to coordinate between the end-users, the internal IT technical team and external vendors.

The Information Technology Support Specialist will investigate research, document, respond, and provide timely status and resolution to all incoming inquiries and provide related training.

THE ROLE

Ticket management

Supporting enduser by responding to inquiries, questions, and reported issues
Triaging, prioritizing, solving or distributing new requests
Followingup with different parties to ensure tickets are resolved ontime and quality
Meeting regularly with end and power users (at the headoffice and on site)

Maintenance/Support

Solving technical problems including software and hardware
Managing user administration: access, visibility, and permissions
Managing system customizations including objects/tables, fields, workflows, approval process, validation rules
Providing tier 3 knowledge and support to resolve incidents
Coordinating with external vendors or with the internally IT teams
Update user guide after each release, communicate on new features, and train users
Performing mass exports, transformations and uploads / updates of data as required, and monitoring data quality
Create and update enterprise and user reports and dashboards
Helping with regression testing during releases. Implementing structured testing to ensure functionality and to identify and address deficiencies
Coordinating with external vendors

REQUIRED EXPERIENCE AND QUALIFICATIONS

Minimum 2 years of experience of IT support
Bachelor's degree in a computer science or equivalent
Proficient with Microsoft Office Suite (Power Automate and SharePoint an asset)
Proficient with an ERP (Acumatica or Sage 300 is an asset)
Experience supporting enduser on software and hardware
Knowledge of technology tools such as ServiceNow, JIRA, MS DevOps
Excellent troubleshooting, problemsolving, time management and organization skills
The ability to collaborate fluently with crossfunctional partners
The appetite to continuously learn and develop oneself
A sense of urgency and ability to prioritize an issue/request backlog

WORKING ENVIRONMENT

This is a fully inoffice/onsite role
Site locations are but not limited to:
Tsawwassen
North Vancouver
Vancouver
Burnaby

BY JOINING AQUILINI, you will find:

A challenging work environment in which honesty, discipline, integrity, excellence, and teamwork are highly valued;
Opportunities for development and growth.