Helpdesk Analyst - Edmonton, Canada - Iron Systems

Iron Systems

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:

7/31/2023

Job Function:

IT Support

Location:

Edmonton AB
CAN

Offered Salary:

Competitive

Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems.

For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.

Job Title:

Help Desk Analys

Location:
Canada/ EST Zone Remote

Job Duties

Provide end users with support for hardware and software
Strong experience on Active Directory and O36
Strong verbal and written communication skills
Customer service experience
Understanding of operating systems, software, and devices
Problemsolving & analytical skills
Active Directory, O365, troubleshooting and comm skills

Key Qualifications:

Active Directory Expertise:
Proficiency in performing password resets, enabling/disabling accounts, and managing AD groups is a must.
Windows 11 & Windows 10 Proficiency:
Hands-on experience and solid understanding of Windows 11 and Windows 10 operating systems.
Laptop Hardware Knowledge:
Basic technical skills pertaining to laptop hardware, particularly in the HP and Mac.
Mac Troubleshooting Skills:
Essential troubleshooting abilities for Mac computers. It's not a required skill set, but if we find someone that would be great.
Windows 365 Familiarity:
Basic troubleshooting skills and understanding of the Windows 365 environment.