Sales and Order Coordinator - Edmonton, Canada - RGO

RGO

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ABOUT RGO
Creating places that help people work, learn, heal, age, play, be inspired, and accomplish more.

RGO is a privately held business in Calgary, Canmore, and Edmonton.

We were founded in 1966 in Calgary with roots selling typewriters Now, RGO is proud to be 5 decades strong and growing.

We have since grown to be the largest dealership in Western Canada, offering total interior solutions with the broadest selection of Furniture, Window Coverings, Flooring, Technologies, Architectural Solutions, Moves, and Storage Management.

We believe space matters, and we want our clients to efficiently operate a modern space, whether it's a 40-storey tower, a public institution, education, healthcare, or a dazzling corporate showpiece.

As an Albertan company with a reputation for hands-on service and dedication to quality, we are looking for an individual who aligns with our core values to create great work experiences for our clients, partners, and people.

THE OPPORTUNITY

WHAT YOU WILL DO

Sales Support

Receives requests for information / quotations from clients or from other RGO personnel, ensures accuracy in specification and price.
Data entry and specification of RGO house account standard items.
Uses various sources (manufacturer websites, specification guides, and internal / external contacts) to determine the quotation information required. Builds the quotation in the business system (Hedberg) and relays pertinent order information to the client. Client followsup is required.
Builds knowledge of an account's procurement process and product standards relating to each account.
Identifies requirements for other RGO personnel departments involvement, such as the account manager, design department, project coordinator, customer care; and coordinates with the client for site visits by these individuals.
Works with the client to set up demonstration furniture delivery to aid in the client's evaluation process.
Develop professional looking documents that support the sales organization in development of our sales cycle.
General assistance to manager and sales team including client surveying, database updating, proposal support, documentation back up and support, etc.
Able to assist in retail selling activities and qualifies the scope of larger opportunities.
Conduct searches on RFP posting web sites for eligible projects.

Communication

Maintains inbound and outbound client communication in a timely manner.
Responsive to customer inquiries, requests for information and / or quotations, problem resolutions, etc.
Builds and maintains professional, longterm relationships with RGO clients, manufacturers and staff. Provides an inoffice contact for RGO's clients.
Requires teamwork with internal staff and departments.

Administration

Review and proof orders for basic information to ensure accuracy and completeness.
Credits/invoice revisions for customers as required, create pro forma invoices as needed.
Take payments from clients for invoices.
Search, verify or create customer data and Site IDs.
General paperwork, filing, office duties as required.
Provide relief to customer care/ order management team as required.

WHAT YOU WILL BRING

10+ years related experience
Post-Secondary Education in a related field
Selfmotivated, action oriented and detail focused
Ability to communicate effectively verbally and in written form
Able to overcome obstacles to complete tasks
Flexibility and adaptability, take on new challenges on a regular basis
High degree of multitasking items that vary in length over hours, days or weeks
Analytical, selling, mathematical, communication and organization skills are required
High level of customer service
Responsible with confidential information
High level of computer skills in handling Microsoft Office, ability to learn a business system (Hedberg)

PERKS & BENEFITS